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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a pleasant stay, there was spurts of night traffic that could be heard through night but still pleasant for day away. When entering the facility it was a mildew dusty smell. Stronger wet mop scent as you entered the room. Made it feel as if it was not truly clean The front desk needs improvement. He was not friendly, the greeting was started with me. He asked for a deposit but did not give detail on the process. There was no followup questions. When checking out no thank you for staying, did I enjoy my stay, nothing. ... read more
Business response:
Dear Leila, Thank you for sharing your feedback. We’re pleased to hear you had an overall pleasant stay, though we regret any inconvenience caused by the noise and scents you encountered. We also appreciate your insights regarding the check-in and front desk service. Your comments are valuable, and we’ll use them to enhance the guest experience moving forward.Sincerely,Hotel Management
My mom had to stay here for a week due to Hurricane Helene, property was clean, staff friendly, although the place was pretty busy with a lot of people in and out we felt safe. Would recommend.
Business response:
Dear Shenine, Thank you for taking the time to share your feedback. We are pleased that your mom felt safe during her stay and found the property clean with friendly staff. We understand that busy times can bring more activity, but we are glad it did not affect your overall experience. Your recommendation is greatly appreciated, and we hope to welcome you back whenever the need arises.Sincerely,Hotel Management
Excelente
The staff was extremely helpful from the time we checked in. It was a very comfortable place and we would definitely use this location again!
Business response:
Dear Kevin, Thank you for your wonderful feedback! We are thrilled that our staff provided you with exceptional service and that you found your stay comfortable. Creating a welcoming atmosphere for valued guests like you is always our priority. Your satisfaction truly means the world to us, and we look forward to seeing you again at Extended Stay America for another memorable visit.Sincerely,Hotel Management
Staff is very helpful.
I love this place night time staff I really love
Business response:
Dear Tavaris, Thank you for your kind words! We're delighted to hear you had a positive experience with our night staff at Extended Stay America. Your feedback is much appreciated and encourages us to continue providing excellent service. We look forward to welcoming you back and hope your future stays are just as enjoyable.Sincerely,Hotel Management
I love the Staff there. It is always a pleasurable experience!
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,095 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.