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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Business response:
We are so glad our accommodations met your needs so beautifully during this stay. We are pleased it was a wonderful 'Simple. Done Better.' experience for you and we are ecstatic to see that you enjoyed your time with us! Thank you so much for choosing WoodSpring Suites.
Business response:
We are so glad our accommodations met your needs so beautifully during this stay, Tiffany. We are pleased it was a wonderful 'Simple. Done Better.' experience for you and we are ecstatic to see that you enjoyed your time with us!
it is an extended stay hotel. Bring your own hair care products, and you do not get daily housekeeping
Business response:
We are so glad our accommodations met your needs so beautifully during this stay, Betsy. We are pleased it was a wonderful 'Simple. Done Better.' experience for you and we are ecstatic to see that you enjoyed your time with us. Thank you so much for choosing WoodSpring Suites.
The amenities were weak for the price. It was quiet and a great location.
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Awesome!
Business response:
Thank you, Andrea! We are so happy that you loved our spacious and comfortable suites! Thank you so much for choosing WoodSpring Suites for your traveling needs!
I found two roaches near the bathroom area, but the stove, refrigerator, and the bed were nice.
Business response:
We are extremely disappointed to read that this was your experience with us. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
Outstanding Management, Price, and Security Price, security, location, property condition, and manager--all fantastic. Luckily, the place has great security. I felt perfectly safe in my room and coming and going to the parking lot. But, a lot of the guests appear to be ne'er-do-wells engaged in questionable activities. You might want to avoid going to the trash bins.
Business response:
We appreciate receiving such positive feedback regarding your stay, Joanna! We are so happy that you enjoyed a clean, comfortable and overall pleasant time with us! Thank you so much for choosing WoodSpring Suites for your traveling needs!
Business response:
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us, James! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,010 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.