This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Welcome to Extended Stay America - Charlotte - Matthews! We are the perfect location for business travelers, students, tourists and those relocating to the Charlotte, NC area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off East Independence Blvd. From our location, you can easily visit local attractions such as the NASCAR Hall of Fame, the Bojangles Coliseum, Carowinds and the Mint Museum Uptown. When you stay at an Extended Stay America hotel, ... read more
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We love to see a top rating like this! Thank you!! #WoodSpringGuestsRock
Ugh Disappointed in room amenities. No hangers, cups, shampoo. When I asked the front desk she started that "we're an extended stay property so people usually bring that stuff". Coffee only available from 7a-11a.
Business response:
Thank you for your thoughtful comments. We appreciate hearing what you loved and what you wished for and we will use this feedback to help us improve. We're sorry you were not expecting our limited amenities and were disappointed because of this.
Business response:
We're so glad you enjoyed your stay with us. Thank you for the terrific rating!
I was not aware at the time of booking that this is considered an extended stay hotel. What that means is there are no amenities. The room is only cleaned every few weeks, there are no toiletries, no blow dryer, you have to request a clean towels every day if you want them. There is no desk service after 8 PM. You cannot even get coffee. There’s no coffee pot in the room. If you are planning an extended stay and Are bringing your own supplies this would be a nice hotel. Going for a weekend, not so.
Business response:
Thank you for the review and comments. The WoodSpring Suites team is proud to provide our guests with a kitchen in every room at all hotels nationwide, on-site laundry facilities, and clean, simple rooms. We know our unique approach to lodging doesn't meet all travelers' needs but we hope it met yours for this stay. We enjoyed having you here.
Business response:
We appreciate this wonderful rating and thank you for staying with us!
my stay at woodspring suites It was good, could have had a breakfast with the coffee, cleaner beds and comforter could have been more comfortable. Other than that it was nice.
Business response:
Thank you for sharing what you loved and what you wished for. We are so glad you had an enjoyable stay and appreciate the suggestions. We truly appreciate this feedback. #WoodSpringSmiles
I appreciated the newness of it. I really liked having wood floors over carpet. I love the walk-in shower! Great! I was a little disappointed I didn't have any travel size shampoo and conditioner with the soap. Seemed like a basic addition to the room. The check-in process was a little confusing. I recommend keeping the front desk open until at least 10 pm. There were several other people checking in with me a little after 8 and the lobby is super small for multiple people to be calling in. The girl before me stepped outside... read more
Business response:
Thank you for the terrific review and suggestions. We love knowing what impacts guests and what we can do to make their stay the greatest possible!
Business response:
Thank you for the terrific rating. We are delighted that you enjoyed a wonderful stay with us.
Business response:
We're so glad you enjoyed a comfortable stay. Thank you for the great rating.
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 4.6 star rating with 637 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.