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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was obviously a transitional home for some. Not the hotel experience I expected. There was hair in the sink and the floor was dirty.
Business response:
Oh no! I'm so sorry to hear that you were so disappointed in your stay with us. We wish you well in your future travels and lodging.
I got there at 930 pm with a reservation, the place is completely locked up. It’s 35 degrees outside and pouring rain, I had to can and call until someone finally picked up, about 10 min later someone finally came . Keep in mind it’s pouring rain. Every person I encountered while there was intoxicated. It’s just a mess and poorly ran hotel,
Business response:
I'm so sorry to hear about this and for the terrible impression it made on you. Best wishes in your future lodging.
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience.
didn't have the opportunity to actually stay here, Staff was extremely rude and showed no compassion for giving our room away after driving 13 hours from a funeral in UpState NY
Business response:
Thank you for your feedback. I’m so sorry a room was not available and that you did not enjoy our usual friendly, helpful service from the entire staff. We apologize for the great inconvenience this caused, esp. after a long drive. and we are so sorry we disappointed you. We will certainly use your feedback to help us improve.
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,011 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.