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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not like anything it look like a shelter.
Business response:
Hello Cindy. Thank you for taking the time to rate and review your stay with us. We are so sorry that we failed to satisfy your expectations but hope that your future travels are wonderful ones.
Business response:
Thank you for taking the time to rate your stay with us, Kisha. We hate to see that we did not earn a higher rating, and apologize if you experienced any issues during your time with us. We would love another chance to show you a much better experience the next time your travels bring you this way.
Stay far away The bathroom was infested with mold. They spray painted the ceiling to try to cover it up.
Business response:
Thank you for taking the time to rate your stay with us, Samantha. we hate to hear about the issues that you encountered with the overall upkeep of the room. We work hard to maintain a sparkling clean and fresh appearance and sincerely apologize that we may have fallen short in this area during your visit. Thank you for highlighting the areas that deserve our attention and we hope that your future travels are wonderful ones.
Last time ever! The entire hotel was dirty from the lobby to the elevator to our room. Pungent chemical smell was terrible. Noise levels into 1am and 2 am with no effort to rectify.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across so that we can improve for our future guests.
Was not overly impressed with my booking. Hotel is one of those weekly rental hotels and it felt like you were staying in just a empty room. Will not stay again.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
It’s just okay. It’s not bad and it’s not great. It’ll do in a pinch. It truly is extended stay. People live here. There are no coffee pots in your room or anywhere else for that matter. No hair dryers, one set of towels per stay (not per day). I might be too used to modern conveniences. It’s just doesn’t give you that warm cozy feeling you get at other motels. The staff was just great. It just is what it is.
Business response:
We appreciate you reviewing and rating your stay, Ted. Thank you for your constructive feedback regarding your overall experience. We hope that the next time you are in need of a simple and basic stay - you think about us. Thank you for allowing us to host you and we wish you all the best in your future travels.
It was a place for all the local drunks to stand outside fight, beat their dogs, and to have prostitutes. Also the doors to the hotel was locked and when another person staying there let us in the lobby there was no receptionist! Place made us feel extremely uncomfortable and will never recommend staying here!!!
Business response:
Thank you for taking the time to share your experience with us, Jared. Please accept our sincerest apologies regarding your stay at our suites. This is not a reflection of the comfortable and pleasant experience that we intended for you, and sincerely apologize for how this impacted your visit. We will make sure that we communicate your concerns to our team at the property in order to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Service was horrible
Business response:
Thank you for rating and review, Ayodele. We hate to see that you did not experience the high-level of service that we are known for. We can assure you that we will review this with our team in order to avoid this in the future.
Room had a desk
Business response:
Thank you for your review, Zachary. We hate to see the low rating, and apologize for any issues that you experienced. Thank you for sharing your feedback with us and we hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,011 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.