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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We deeply apologize that your stay was so disappointing. Thank you for taking the time to provide us with this rating so that we know when there are improvements that need to be made.
The very, un - friendly hotel! We only needed the hotel room for six hours. We live locally, and our home needed to be vacated because of a service that was being performed. We needed a hotel room for only six hours. The hotel would not negotiate a special rate for that amount of time and charged us for two full days. The amenities in the room were next to none. No dishes no silverware no means to live there as they advertise. I understand this Hotel has been there for a little over a year which I was absolutely amazed that ... read more
Business response:
I'm so sorry to hear about these frustrations. We apologize that our concern for guests did not shine through during your interactions with us.
New and clean but as warm as a prison cell. Nothing on walls and smelled like weed.
Business response:
Oh dear - I'm so sorry to see that this was your impression of our accommodations.
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience.
This is bare bones....no paper cups, no ice machine, no hairdryer, no nothing but a bar of soap smaller than a matchbook. No coffee in room but in lobby after 8:00. A miserable experience.
Business response:
Thank you for sharing your experience and insight. I'm so very sorry our accommodations disappointed you and wish you the very best in your travels ahead.
Business response:
We are so sorry you were not pleased with your stay.
I Will Never Stay Here Again 1- employees and guests were smoking right outside the entrance to the lobby even though there was a sign stating to stay 25 feet away. The people that were supposed to enforce this were the ones breaking this rule. 2- food crumbs on the floor of the room. 3- I could hear EVERYTHING outside and inside. Very busy road, emergency vehicles, very thin walls. 4- NO COFFEE ANYWHERE! Although there was a machine in the lobby, there were no cups to use it. 5- no one at desk when I wanted to check out at ... read more
Business response:
We are so disappointed to hear that you got a bad impression and that we did not earn your recommendation. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you the best in your future travels.
Business response:
We are so sorry you were not pleased with your stay.
Business response:
Thank you for rating our hotel. We’re so disappointed to see a 2-star rating and we hope you’ll stay with us again for a better experience.
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,011 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.