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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hair dryer, no cookware available because there was non left, internet was slow and I bought the premium plus.
Business response:
Thank you for your feedback. We are so sorry that you did not enjoy our simple approach to lodging. Since we are more of an extended stay, we allow our customers the option to only pay for what the need or want to use. This way, we can help keep our rates super low and affordable. We are so sorry that we failed to satisfy your expectations, and hope that your future travels are wonderful ones.
HORRID HOTEL AND AWFUL EXPERIENCE DO NOT GO We arrived at 10:30pm to not only have to wait 15 minutes before anyone came to let us in we also had to touch the public phone that EVERY guest has touch with NO sanitized to clean it! That is not a way to prevent Covid even with your sign of you must wear a mask to enter. That is exactly how you WILL spread Covid amongst ALL your guest. After someone finally showed up we arrived in our room that hadn't been cleaned. Not just no towels or soap or missed sweeping. It was USED SHEET... read more
Business response:
Thank you for your very detailed review of your stay, Brandon. We are so sorry to hear of all the troubling encounters that you had during your stay. We take the safety and health of all our guests and we work diligently to thoroughly clean all the public spaces multiple times a day to ensure that all surfaces remain sanitized. We also are shocked to hear and see your findings regarding the pests, and can assure you that we will contact our pest control provider for proper action and resolve. We know that an apology does not... read more
Business response:
I'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
The place was well cleaned throughout but made me feel like I was in a hospital instead of a hotel . There were no housekeepers or daily supplies at all . We had to wash our own linens . And there was no one working the front desk past 7 p.m.
Business response:
Thank you for bringing the issues with the cleanliness and our amenity offerings, Rochelle. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. Since we are more of an extended stay, we offer the basic items and allow our guests to customize their experience by only paying for the items that they need or want to use like, cookware, additional housekeeping or linen exchange. We are so sorry if this felt like an inconvenience and that we failed to exceed your expectations... read more
The hotel was not as clean to be new hotel, the bathroom shower glass had finger prints on them, the mirror was dirty and floor appear to new cleaned. I dropped something on the floor and had to clean the towel I used was NASTY from the floor. We NEVER stay there again.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests, Pamila. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
We arrived and become feeling itchy after the second day. We uncover the bed to find out female hair, dirt and crumbs in the bottom sheets. The mattress cover had what seems to be juice spots. Our room was not clean when we arrived. there was soap in between the bath and after 3 days there I went to the doctor and I had a urinary track infection. I had to bleach the place myself. I work with Charlotte FC taking player sin regular basis and I will never stay there again
Business response:
Oh no. We are terribly sorry to hear such reports of your unpleasant experience. We are shocked to hear that the cleanliness of your room did not exceed your expectations. We take great pride in doing a thorough cleaning before each guests arrival. Our staff works diligently to address these issues as soon as they are made aware and hope that you were able to report these concerns during your time with us. We apologize for leaving you with this impression of our hotel.
Business response:
We hate to see that your time at WoodSpring was not the comfortable and pleasant one that we intended for you to have. We appreciate you letting us know how we are doing.
Business response:
We are so disappointed to see that you did not receive the comfortable and great stay that we had intended for you. Thank you for taking the time to rate our hotel.
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,011 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.