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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Welcome to Extended Stay America - Charlotte - Matthews! We are the perfect location for business travelers, students, tourists and those relocating to the Charlotte, NC area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off East Independence Blvd. From our location, you can easily visit local attractions such as the NASCAR Hall of Fame, the Bojangles Coliseum, Carowinds and the Mint Museum Uptown. When you stay at an Extended Stay America hotel, ... read more
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay! Thank you so much for choosing WoodSpring Suites!
Business response:
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!
Easy stay no real complaints. They did have a garbage truck come each morning during my stay which you could hear outside as it was quite loud and very early in the morning. Otherwise it was quiet
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests, Danae. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
This was our second stay within a 5 month time frame. Staff is very friendly. Would prefer a king bed, 2 little cats take up alot of space. My only complaint was the garbage truck at 3:00 am emptying the dumpster, please try to reschedule that task.
Business response:
Thank you so much for the excellent rating and kind words! We are ecstatic that you enjoy such a pleasant stay, and appreciate your feedback on how we can improve. We hope to see you again soon!
My stay at Spring woods Matthews was a nice place to stay, It was clean. The only thing was no iron, got locked out before check out 11. No one comes on on sunday until 10am. I think check out should be 12:00, like the hotels do or give an option for late checkout. I have done it at hotels with no extra charge. Offer discounts to non-profit organizations, would be nice.
Business response:
Hello Almetta. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.
We came into town on Saturday afternoon. The check-in process was slightly tedious mainly because the attendant was texting and conversing with a co-worker regarding room clean up. My entire check-in process took over 15 mins. Because the check-in process took so long, I was unable to go and view our rooms. However, upon our return to the hotel. There was no front desk service available. While there was no issues with the room itself. This did limit our accessibility to extra towels, irons, and ironing boards. The check-out ... read more
Business response:
Thank you for taking the time to review your stay, Dolli. We appreciate you highlighting the areas that deserve our attention and will forward this feedback to upper management. Best wishes in your future travels.
Business response:
Thank you for taking the time to rate our stay with us, Michael! We are so happy that you enjoyed your time and we would love to see you again the next time your travels bring you this way!
Not so Sure The patrons at the hotel were very rough looking and downright scarry. Also, they were loud. The hotel room and bathroom was clean inside.
Business response:
Thank you for taking the time to review your stay with us. We apologize for any uneasiness that you felt as a result of other guests. We never want your stay to be anything less than perfect and will make sure that we address this with the proper channels. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 4.5 star rating with 568 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.