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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I waited 20-30 minutes for someone to even come to the front desk so I could check in. When I was finally able to start checking in his boss called him and didn’t seem to care that I had been waiting so long. The first room I was given had not been cleaned. So I had to go all the way back to the lobby. Now he decides to “upgrade” my room and gives me a different key. It didn’t work for the door so I go back to the lobby again. Once I finally get in the oven doesn’t even work which is the main reason I chose this hotel so I a... read more
Business response:
Thank you for your feedback. Please accept our apologies for the difficulties you encountered during you were here. We assure you that we have discussed your feedback with the concerned teams, and we’re taking appropriate measures to fix the issues you mentioned. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
paid for 3 people in he room there was a total of 2 towels for 2 daysthe toilet was stopped up
Business response:
John, we are sorry for the unpleasant stay and for the lack of in-suite amenities. Please know, towels and linens may be exchanged at the front desk anytime and are complimentary. Also, we have alerted our maintenance team about the toilet, and they are checking and fixing it immediately. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This property was horrible to say the least no items in room. Roaches the on the go breakfast was non existent no staff smiling outside . Like horrible is the most respectful words I can fine should be demolished.
Business response:
Horrid, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
No lo recomiendo El hotel es feisimo el aseo terrible.la estufa no servia y se veia a leguas k nunca la limpian hasta cucarachas andaban en el cuerto iba por 4 noches gracias a dios cuando llegue y vi el aspecto k era terrible solo pague dos. He estado en otros stay america y nada k ver con ese de culumbia el manager debiera de estar mas pendiente. Recomiendo la cadena de stay América pero no el de culumbia
Business response:
Karen, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Poor lighting The location was very handy for us. The hotel looks very old and needs a lot of renovation. The door to our room was very unsafe. The dead bolt did not lock into place. We felt quite unsafe. From the inside the door would not latch! When we left the room I would push on the door several times to make sure no one could push the door in. One lamp was missing a bulb. The lamp by the bed had a broken bulb. The entrance bulb did not work. When I called the front desk I was told maintenance would not return until Mon... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. Your review will be taken as a tool to ensure that all procedures within our maintenance department are being followed. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This is my first really bad hotel expericane. They screwed up my request on 3 rooms,on ground level mind you. I even called in advance to confirm my specail request. i got one room down graded but wanted to charge me extra, one room had no lights, bed was not made, and my child almost got fryed by a outlet, a nother room the recinler did not work.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Read it before you decided Draws have molds & bad smells, bad for kids. I can hear footsteps from upstairs, hallways and other rooms. Pretty noisy and it effects your sleep time seriously. I had 15 hours sleep on three night stay. Pretty bad. Found a halfsmoken cigarette with ashes in one of the drawers on my last day, it freaked me out. It could cost me $200 fine if it’s found by employees according to their contract/invoice. It is most likely a set up or bait to get out more money from customers. Pros: 15 mins to Airport ... read more
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issues you encountered in your room/here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
All the exterior doors were broken either not able to close and lock or wouldn't take my key card. There was trash in the halls and left outside. Stove top and freezer BARELY worked and they were not up front about their prices. Not only that but it wasnt until day 2 that i was even able to pay because their card reader kept having issues. It was loud, the sink in the bathroom didnt just leak, it stayed on, like small stream, constantly. I could not believe how much i paid for such trash.
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area... read more
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.