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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Experience – Pregnant Guest Treated Terribly and Overcharged I booked 8 nights at Extended Stay America (450 Metro Place North, Dublin, OH) through Hotels.com and had the money ready for the full stay. When I arrived, they charged me less than the total and told me I “must’ve gotten a discount.” Then out of nowhere, they tried to charge my card again for an extra $74, claiming I only paid for 7 nights. When I called the front desk, the woman was extremely rude and unprofessional. Even Hotels.com was on the phone try... read more
Business response:
Dear Retta, Thank you for sharing your experience. We are deeply sorry to hear about the distressing experience you had during your stay, and we sincerely apologize for the frustration caused by the billing issues, front desk interactions, and noise disturbances. We understand that you feel unsupported and lack understanding of your situation, especially given that you are two months pregnant. Please know that we always aim to provide the best experience for our guests, and we deeply regret the impact this situation had on y... read more
Front desk lady was nice, and it was thoughtful to have snacks in the room, but there were nail clippings on the floor when i got to the room and included breakfast was coffee and nutrigrain bars.
I did not stay in that property because it was stinking a lot.
Room was dirty
The TV in my room didn't work. Desk tried helping but I couldn't get any programming on the TV. I was not offered another room to go to and when checking out I told the desk clerk about the TV. No offer of partial reimbursement for the room charge.
Business response:
Dear Guest, We’re sorry the TV in your room didn’t work and regret that we couldn’t fully resolve the issue during your stay. While our team tried assisting, we understand the frustration and apologize that a room change or compensation wasn’t offered. We’ll ensure better solutions are provided in similar situations. We appreciate your input and hope to have the chance to welcome you back for a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,369 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.