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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The TV in my room didn't work. Desk tried helping but I couldn't get any programming on the TV. I was not offered another room to go to and when checking out I told the desk clerk about the TV. No offer of partial reimbursement for the room charge.
Business response:
Dear Guest, We’re sorry the TV in your room didn’t work and regret that we couldn’t fully resolve the issue during your stay. While our team tried assisting, we understand the frustration and apologize that a room change or compensation wasn’t offered. We’ll ensure better solutions are provided in similar situations. We appreciate your input and hope to have the chance to welcome you back for a better stay. Sincerely, Hotel Management
Room was okay. Floor was sticky, toilet seat broken, no hot water in bathroom. Receptionist very unfriendly, acted like I was bothering her. Would not stay here again
Business response:
Dear Guest, We’re sorry to hear about the issues you encountered with the room and the service. Please know that we take cleanliness and maintenance seriously, and we are addressing the concerns you mentioned, including the broken toilet seat and hot water issue. Additionally, we will review the situation with our front desk team to ensure a more welcoming atmosphere for all guests. We hope you will give us another chance to provide a better experience. Sincerely, Hotel Management
Made a reservation for a colleague at this hotel. He was given a rollaway bed to sleep on and said it was not a hotel but permanent living quarters for those who resided there and it smelled heavily of mold. Very disapopinted, extended stays are usually quite nice.
Business response:
can you please call the hotel and ask for me i am the GM and want some more information regarding this stay?
This place was absolutely filthy. We didn’t even want to walk on the floor in the room with our bare feet. The cabinets and dresser had chunks missing out of it. The hallways smelled horrible. Also, even thought it is a suit and advertised to have a kitchen you have to ask the front desk for any utensils, plates and etc. There was even a guy sleeping in his truck the entire night and was still there at 11 a.m. We would have absolutely went somewhere else but the availability of other locations were extremely limited. For 180... read more
Business response:
Dear Nichole, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide. Rest assured, we will address these issues with our housekeeping and maintenance team, as we have taken note of your feedback for immediate improvement. Regarding the kitchenware, we regret if we missed informing you that to ensure cleanliness, we keep the d... read more
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,354 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.