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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good area but needs some work. Door would not latch or lock and key cards did not work. Went to front desk 5 minutes after checking in and found no one. Went back two more times and no one.
Business response:
Dear Mark, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Please be assured that we take these matters seriously and are actively working to address them. We will notify our maintenance department to resolve the door and key card issues to ensure that future guests do not experience the same inconvenience. Additionally, we are reviewing our staffing procedures to ensure that there is always someone available at the front desk to assist guests. Th... read more
Just don't stay here. We had to change rooms because of the smell. The a/c leaked and the carpet was wet and smelly in the room we had to keep. They called 4 or 5 days after we checked out at the front desk and turned in our keys to the clerk. And asked if we were still there. I'm checking to see what they charged me for.
Business response:
Dear Tiffany, Thank you for staying with us. We apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns and are working on improving the mentioned spots. Also, the housekeeping team is instructed to double-check the rooms before being allocated to the guest. Please allow us another chance to revisit; we are confident you will enjoy the exceptional stay y... read more
Staff was very nice and helpful. I had the worst night sleep in my life because the bed was rock hard. In the morning, I called the front desk to share my concerns and we discovered my mattress was upside down! They were surprised and apologetic. Happy they were nice about it. But this is unacceptable!
Business response:
Dear Jennifer, Thank you for reviewing your stay with us. We apologize for your issues and understand that they affected your sleep quality. Our team is committed to providing sincere and attentive service, and we thank you for recognizing their efforts. We value your honest feedback and hope to make your next stay exceptional in every way. Sincerely,Hotel Management
Not satisfy my entirely staying No pots and pans provide for my staying and I can’t cook my dinner! Broken kitchen cabinet, not enough pillows .
Business response:
Dear Alice, Thank you for being a guest at our hotel. We sincerely apologize for failing to meet all your expectations. Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We are sorry if we missed communicating this with you during check-in. Moreover, we apologize for the oversights in preparing your room, as a suite should only be made available after the cleaning process is complete and a supervisor has inspected it. We hope this isolate... read more
There WAS BED BUGS!!!! There WAS BED BUGS!!!!
Business response:
Dylan, we appreciate you bringing this concern to our attention and are grateful for your patience. Thank you for your time; you have our assurance that we will address this appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,354 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.