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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dumpy place Got to hotel lobby and no one behind front desk. Saw a sign turned sideways saying they were helping another guest and back soon. After 10 minutes I called the number on the sign and the phone rang behind the front desk. No one came. A few minutes later I called it again and then saw a door open in the hallway and saw several people just sitting in there. An unfriendly woman came out and when I expressed inpatience after traveling all day and the standing their waiting she said,”we were having a meeting”. I saw p... read more
Business response:
Dear Kirk, We apologize for the inconvenience you experienced during your recent stay with us. It is unacceptable that you were left waiting at the front desk and treated with unprofessionalism. We also regret that your room lacked the necessary amenities. Your feedback is valuable, and we are addressing these issues with our staff to ensure they do not happen again. We strive to provide all guests with a comfortable and welcoming environment and sincerely apologize for falling short. Please consider giving us another chance... read more
Stay away A bug crawled across my husband’s pillow and two other pillow cases were dirty. One with makeup and a long hair, the other was yellow. Seems to be a place for construction workers and their paid dates. Nasty!
Business response:
Dear Amy, We sincerely apologize for the distressing experience you encountered during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects from entering our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a much-improved and bug-free experience on you... read more
Avoid this chain hotel AT Check in i took 10min + before someone came out of office to assist. Got to room and there was no toilet seat. I had my service dog with me and the next morning as we were leaving the hotel the cleaning crew stared yelling at me because my dog was not on a lean, which she yelled out stating this is policy. If the policy is not posted on the web site or anywhere at the hotel, how am I to know a lead was required. I have been walking my dog in and out of the hotel and nobody at the front desk ever sta... read more
Business response:
Dear Guest, We're sorry to learn about the challenges you encountered during your stay. Your experience is not reflective of the level of service and comfort we aim to provide, and we apologize for any inconvenience or discomfort caused. We'll promptly address the issues with check-in wait time and the lack of a toilet seat in the room with our team to ensure improvements are made. Additionally, we apologize for any miscommunication regarding the policy for service dogs and the smoking area. We'll review our communication pr... read more
Disappointing Very Disappointing! Usually like extended stay hotels, I was in Columbus the week before but at a different location and it was good. So I booked again this past weekend for work… i walk up and a young lady is standing outside arguing w/ whoever she was on the phone with, just so happen it was the front desk staff, had to wait till she got off the phone to get waited on after I just worked 10hrs smh…. I get to the room and put my food on the kitchenette counter and before I can get in the shower ants are all on... read more
Business response:
Dear Corey, Thank you for providing us with detailed feedback regarding your recent stay. We sincerely apologize for the disappointment and inconvenience caused by the cleanliness issues and service lapses you encountered. Your comfort and satisfaction are our top priorities, and we regret falling short of meeting your expectations. We assure you that we adhere to the highest industry standards for cleanliness and pest control in our rooms. Nevertheless, we will conduct a thorough inspection and treatment of the rooms as a p... read more
Asked for extra pillows with pillow cases and there was dried blood on them. Did not change them out. The bathroom was very dirty as well. Was supposed to be a queen bed and was given a full bed to sleep on. No extra rooms available to be transferred to. Breakfast included choices from one muffin and one nutrigrain bar to choose from, and I was there early. Never re-stocked.
Business response:
Dear Rebecca, Thank you for sharing your feedback! We sincerely apologize for the subpar experience you encountered during your stay. Your feedback regarding the cleanliness and amenities falls short of our standards, and we deeply regret any inconvenience caused. Rest assured, we are addressing these issues with our team to prevent recurrence. Please accept our heartfelt apologies. We appreciate your patronage and hope to welcome you back for a better stay soon. Sincerely,Hotel Management
Good area but needs some work. Door would not latch or lock and key cards did not work. Went to front desk 5 minutes after checking in and found no one. Went back two more times and no one.
Business response:
Dear Mark, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Please be assured that we take these matters seriously and are actively working to address them. We will notify our maintenance department to resolve the door and key card issues to ensure that future guests do not experience the same inconvenience. Additionally, we are reviewing our staffing procedures to ensure that there is always someone available at the front desk to assist guests. Th... read more
Just don't stay here. We had to change rooms because of the smell. The a/c leaked and the carpet was wet and smelly in the room we had to keep. They called 4 or 5 days after we checked out at the front desk and turned in our keys to the clerk. And asked if we were still there. I'm checking to see what they charged me for.
Business response:
Dear Tiffany, Thank you for staying with us. We apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns and are working on improving the mentioned spots. Also, the housekeeping team is instructed to double-check the rooms before being allocated to the guest. Please allow us another chance to revisit; we are confident you will enjoy the exceptional stay y... read more
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,342 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.