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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pictures are likely from their opening. This property is much much older, and musty. The free breakfast is fiber bars and muffins. Again, the description and photos are false advertising.
Business response:
Carl, thank you for evaluating your stay with us. We are disappointed to read our complimentary grab-and-go breakfast was not up to your expectations and that you were not satisfied with the condition of our property. Your feedback is valuable, and we have taken note of it as we continuously strive to improve our guest experience. Thank you again, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Extended Stay…No Way I reserved a king room online and when I was checking in I was informed that there weren’t any king rooms in the building!? The hallway smelled of cigarette smoke. The trash can under the kitchen sink was full, and there were used feminine products in the bathroom trash can. The website said that I would receive a free breakfast, but that didn’t happen either.
Business response:
Thank you for sharing your comments. We are sorry for the confusion in your reservation and the inconvenience it caused. We also apologize for the cleanliness issues you encountered which resulted in an even more disappointing stay. Your comments have been discussed with the appropriate teams, and we are reviewing our procedures so this does not happen again. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Although the staff was nice it did not make up for the upkeep of the hotel. Dirty Qtips in the elevator, a blow dryer that I had to go to the front desk and get and it didnt work. It would have been nice it the curtains closed fully - I had to use a coat hanger to keep them shut. The site said fully equipped kitchen - there was nothing in the kitchen except two ice cubs trays, cabinets with doors that didnt close correctly and a waste can. When I checked in there was a bag of garbage on the bench in front of the entrance. Wh... read more
Business response:
Brenda, please accept our apologies for not living up to your expectations and for the issues you encountered during your stay with us. We have discussed your concerns with our housekeeping and maintenance team to make sure no future guest experiences the same. Kindly know, the kitchenware of your suite is kept at the front desk to ensure its cleanliness and is always available upon request. Thank you for your candid feedback. We hope for an opportunity to make this up to you during a future visit to Columbus. Sincerely, Hot... read more
Catfish photos The building is old- the rooms were ok but the hallways smelled like smoke, urine and chemicals. Thankfully we were there less than 10 hours
Business response:
Leigh, thank you for your feedback. Please accept our apologies for not meeting your expectations and for the odor issues you experienced during your stay with us. We truly understand your frustration and regret the inconvenience it caused. Your feedback has been shared with our housekeeping team to make sure no future guest experiences the same. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider giving us the opportunity to make it up to... read more
Lobby was small, dark and smelled.
Business response:
John, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Upon arrival the parking area was dark. There was a man who appeared to be scouting for a victim in the parking lot. Once I entered inside, the lobby area was dated. The walls was red and yellow baby poop in color. Mounted on the south wall was a large old picture of a welcome mat. Inside and outside felt dirty. It felt like I was in the projects. My wife and I both agreed that we was not going to stay where we felt unsafe, dirty and potentially dangerous area. Im disappointed that the upper management of Extented Stay would... read more
Business response:
Randy, we are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Very, very dirty. General Manager very aggressive The place is very dirty and the general manager is aggressive and quick to rage! The room they gave me had been previously occupied by someone with cats. There was cat litter, cat hair, and cat food in the bathroom. I filled out a feedback form and received a quick response from Lee, the general manager. He offered (via email) a free night's stay in the future. I made a reservation for a future stay. When I arrived the general manager refused to honor it. He started screaming... read more
Business response:
Laurie, we appreciate you reaching out to show us your concern. We regret any negative experience you had while here. Your feedback, and also your patience in this matter, are much appreciated. Thank you for your time; you have our assurance that we will address the issues you experienced appropriately. Sincerely, Hotel Management
Most extended stay properties have basic kitchen utensils, a few dishes and eating utensils. This place was bare. One kitchen towel, no dish soap, nothing to prepare a meal in or eat it off. The only positives were the bed was comfortable and the room was clean.
Business response:
Thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On a positive note, we are happy to know you liked our clean and comfortable accommodations. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,342 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.