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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival the parking area was dark. There was a man who appeared to be scouting for a victim in the parking lot. Once I entered inside, the lobby area was dated. The walls was red and yellow baby poop in color. Mounted on the south wall was a large old picture of a welcome mat. Inside and outside felt dirty. It felt like I was in the projects. My wife and I both agreed that we was not going to stay where we felt unsafe, dirty and potentially dangerous area. Im disappointed that the upper management of Extented Stay would... read more
Business response:
Randy, we are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Very, very dirty. General Manager very aggressive The place is very dirty and the general manager is aggressive and quick to rage! The room they gave me had been previously occupied by someone with cats. There was cat litter, cat hair, and cat food in the bathroom. I filled out a feedback form and received a quick response from Lee, the general manager. He offered (via email) a free night's stay in the future. I made a reservation for a future stay. When I arrived the general manager refused to honor it. He started screaming... read more
Business response:
Laurie, we appreciate you reaching out to show us your concern. We regret any negative experience you had while here. Your feedback, and also your patience in this matter, are much appreciated. Thank you for your time; you have our assurance that we will address the issues you experienced appropriately. Sincerely, Hotel Management
Most extended stay properties have basic kitchen utensils, a few dishes and eating utensils. This place was bare. One kitchen towel, no dish soap, nothing to prepare a meal in or eat it off. The only positives were the bed was comfortable and the room was clean.
Business response:
Thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On a positive note, we are happy to know you liked our clean and comfortable accommodations. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Shopping This place was a total waste of my free night. I had to clean the counter with the dish cloth because it was so dirty. It was evident the carpet had not been swept recently. The bedsheets had debris on them that looked like someone had just cut their hair. The pillow cases were questionable so I turned one inside out just so I could use one to sleep. I realize this review is weeks after my stay, but nonetheless what I have stated is accurate. I usually receive an email asking for a review and I didn’t get one for th... read more
Hair everywhere There was hair all over the bathroom (shower, sink, toilet), and even on the bedspread/blankets. The bathroom itself appeared to have not been cleaned at all (including toilet). It was simply disgusting. I left the next morning despite having more nights reserved. The positives were the AC worked, and there didn't appear to be any hair in/on the microwave and fridge.
Business response:
Jeremy, thank you for your review. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disappointed. This hotel was very run down and in need of a good cleaning. The carpets were dirty, the bathroom tub needed replaced, and it was just generally not in good shape. We have stayed here in the past, but it seems to have gone downhill. We will not be staying here again. In addition, we booked a king room because we were staying for several days. When we checked in right at 3:00, we were told there were no more king rooms. We could either take a queen (for the same price) or move to another location. Since we chose... read more
Business response:
Angel, thank you for choosing to stay with us again. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered this time. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We will also bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us another opportunity to provide you with the wonderful experience you deserve. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,354 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.