This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff did not know how to check me in
Business response:
Teresa, thank you for sharing your feedback. We apologize for the inconvenience caused by our front desk associates at check-in. Please be assured we will address this with the appropriate team to ensure we are more consistent in our service delivery. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
At first check in I found there was no shower curtain, i returned to the desk, told to wait and was then handed a pkg with a curtain in it. I do not work for your company and i am paying for a complete room.
Business response:
Sean, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The pictures are likely from their opening. This property is much much older, and musty. The free breakfast is fiber bars and muffins. Again, the description and photos are false advertising.
Business response:
Carl, thank you for evaluating your stay with us. We are disappointed to read our complimentary grab-and-go breakfast was not up to your expectations and that you were not satisfied with the condition of our property. Your feedback is valuable, and we have taken note of it as we continuously strive to improve our guest experience. Thank you again, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Extended Stay…No Way I reserved a king room online and when I was checking in I was informed that there weren’t any king rooms in the building!? The hallway smelled of cigarette smoke. The trash can under the kitchen sink was full, and there were used feminine products in the bathroom trash can. The website said that I would receive a free breakfast, but that didn’t happen either.
Business response:
Thank you for sharing your comments. We are sorry for the confusion in your reservation and the inconvenience it caused. We also apologize for the cleanliness issues you encountered which resulted in an even more disappointing stay. Your comments have been discussed with the appropriate teams, and we are reviewing our procedures so this does not happen again. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Although the staff was nice it did not make up for the upkeep of the hotel. Dirty Qtips in the elevator, a blow dryer that I had to go to the front desk and get and it didnt work. It would have been nice it the curtains closed fully - I had to use a coat hanger to keep them shut. The site said fully equipped kitchen - there was nothing in the kitchen except two ice cubs trays, cabinets with doors that didnt close correctly and a waste can. When I checked in there was a bag of garbage on the bench in front of the entrance. Wh... read more
Business response:
Brenda, please accept our apologies for not living up to your expectations and for the issues you encountered during your stay with us. We have discussed your concerns with our housekeeping and maintenance team to make sure no future guest experiences the same. Kindly know, the kitchenware of your suite is kept at the front desk to ensure its cleanliness and is always available upon request. Thank you for your candid feedback. We hope for an opportunity to make this up to you during a future visit to Columbus. Sincerely, Hot... read more
Catfish photos The building is old- the rooms were ok but the hallways smelled like smoke, urine and chemicals. Thankfully we were there less than 10 hours
Business response:
Leigh, thank you for your feedback. Please accept our apologies for not meeting your expectations and for the odor issues you experienced during your stay with us. We truly understand your frustration and regret the inconvenience it caused. Your feedback has been shared with our housekeeping team to make sure no future guest experiences the same. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider giving us the opportunity to make it up to... read more
Lobby was small, dark and smelled.
Business response:
John, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,354 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.