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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very nice and helpful. I had the worst night sleep in my life because the bed was rock hard. In the morning, I called the front desk to share my concerns and we discovered my mattress was upside down! They were surprised and apologetic. Happy they were nice about it. But this is unacceptable!
Business response:
Dear Jennifer, Thank you for reviewing your stay with us. We apologize for your issues and understand that they affected your sleep quality. Our team is committed to providing sincere and attentive service, and we thank you for recognizing their efforts. We value your honest feedback and hope to make your next stay exceptional in every way. Sincerely,Hotel Management
Not satisfy my entirely staying No pots and pans provide for my staying and I can’t cook my dinner! Broken kitchen cabinet, not enough pillows .
Business response:
Dear Alice, Thank you for being a guest at our hotel. We sincerely apologize for failing to meet all your expectations. Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We are sorry if we missed communicating this with you during check-in. Moreover, we apologize for the oversights in preparing your room, as a suite should only be made available after the cleaning process is complete and a supervisor has inspected it. We hope this isolate... read more
There WAS BED BUGS!!!! There WAS BED BUGS!!!!
Business response:
Dylan, we appreciate you bringing this concern to our attention and are grateful for your patience. Thank you for your time; you have our assurance that we will address this appropriately. Sincerely, Hotel Management
Staff did not know how to check me in
Business response:
Teresa, thank you for sharing your feedback. We apologize for the inconvenience caused by our front desk associates at check-in. Please be assured we will address this with the appropriate team to ensure we are more consistent in our service delivery. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
At first check in I found there was no shower curtain, i returned to the desk, told to wait and was then handed a pkg with a curtain in it. I do not work for your company and i am paying for a complete room.
Business response:
Sean, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,342 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.