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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WHAT happened? I booked this hotel 1 day in advance and guaranteed my room for the night of November 7, 2015 with a credit card. Arrived at hotel and waited at the Front Desk for 1.5 hours for ANY clerk or hotel employee to check me into my room. Despite calls to the 1-800 help number nationally, NO ONE ever arrived and I had to leave the hotel without a room. No rooms anywhere else at 1:30 am, drove 2.5 hours all the way home from Columbus to Cleveland. Despite promises 2 times from 2 different Dublin Extended Stay Hotel Ma... read more
Business response:
Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working closely with our front desk staff to ensure that this situation does not happen to any future guests. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels locations in the future.
Would not recommend The customer service I received was terrible. The room was not properly cleaned. The kitchen area in my room was nasty, food was left in the sink and the refrigerator was dirty.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will be coaching our staff to ensure each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a bette... read more
This place was pretty nasty... The room smelled like mildew. I wouldn't stay there again. Spend the extra $10 and stay somewhere else.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Terrible place I stayed here only 1 of the 2 nights I had booked. This is A dump very dirty and smelled horrible couldn't wait to check out. Do not stay here ever.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be retraining our staff in order to make sure we are thoroughly cleaning and inspecting rooms before guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Not a good one night stop No toilet paper in our room when we checked in at 1:30 am. Free "Breakfast in the go" was some granola bars and apples.
Business response:
I wanted to take the time to thank you for posting a review of your stay. I sincerely apologize that your room was not properly stocked upon check-in and that our grab-and-go breakfast was not to your satisfaction. Moving forward, I will be making sure our staff inspects all rooms closely to ensure that your experience is not repeated. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
This was not the best place to stay. The room smelled like smoke when we requested a non- smoking room. Then the fire alarm went off and we had to evacuate . We later found out someone had been smoking in the stair well. It was loud and we did not get much sleep. The staff were not informed or friendly. Never even smiled
Business response:
I wanted to thank you for taking the time to post a review of your experience with us. I apologize that you were not completely satisfied during your stay. In response to your feedback, we will continue to strive to provide each guest with a clean and comfortable room with professional customer service. I also apologize for the disturbance caused by the fire alarm. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Ex... read more
Just Okay This hotel was just okay. it advertises free WiFi - but it costs extra if you want the fastest speed. There were no utensils or dishes in the room. My biggest complaint is that it was advertised as a smoke free room - but had obviously been smoked in before. I woke up with clogged sinuses and dry mouth from breathing in the stale smoke smell all night. I'm completely disappointed that it wasn't smoke free.
Business response:
I wanted to thank you for taking the time to post a review of your stay. I am sorry you were disappointed with your stay. Our goal is to ensure that all of our guests have a clean and comfortable stay. I apologize that you found the room to smell of smoke. The first and second floors are completely non-smoking and should not smell of smoke. I will look into whether or not the air system on the third floor is not working properly, drawing the smoke down, rather than up. While the dishes are no longer in the room, we do have t... read more
Nightmare I was very disappointed with this hotel. The parking lot was covered with snow that was not cleared. The snow has melted and refrozen and it was very slippery like a skating rink. I fell down few times; fortunately no major injury. I am from North Ohio, where we are used to walking in snow. This was bad and no excuse. Hotel lobby was closed at 11 PM. I didn't know that till I reached there. It took a while to figure out how to contact the night person and enter the hotel. Usually, the extended stay hotels provide s... read more
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,342 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.