Extended Stay America Suites - Columbus - Dublin

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Mike, thank you for posting a review. We are very sorry as our complimentary breakfast was not up to your expectations and that you were unaware of our in-room amenities. Please know, our bath amenities and toiletries are kept at the front desk and are always complimentary. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will consider a future stay as we would welcome the opportun... read more

Business response:

Thank you for bringing this to our attention. We take the safety of our guests very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management 

Business response:

Thanks for being our guest. We sincerely apologize for not meeting your expectations for a perfect experience. With regard to your billing query, please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management 

Business response:

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry that our grab-and-go breakfast offerings were not to your liking. Your feedback has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. We hope we have the opportunity of hosting you back again for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Jen, thank you for choosing to stay with us. We’re sorry for the inconvenience you experienced due to the in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their personal items from home to use in their room, but all these items such as toiletries are kept at the front desk and are delivered to the guests upon request. Please accept our apologies if our hotel policy was not communicated to you by our front desk associates. We will also shar... read more

Business response:

We apologize for the housekeeping issues you encountered in your room and regret that the service provided by our front desk team was not your satisfaction. We value your feedback and will use it as a training opportunity to improve our service delivery. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management