Extended Stay America Suites - Columbus - Dublin

Business response:

We apologize as your stay was impacted due to the cleanliness issue. Also, we are sorry for the discomfort you had with the bedding. Your feedback is discussed with the concerned team to take the necessary remedial actions to improve our future guest's experiences. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Matsumoto, thank you for sharing your comments. We are happy to know you liked your well-appointed room, but we are sorry that you were unhappy with our breakfast offerings. We will make a note of your feedback as we plan any changes to it. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please consider giving us an opportunity to make your next stay a better one. Sincerely, H... read more

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Mike, thank you for posting a review. We are very sorry as our complimentary breakfast was not up to your expectations and that you were unaware of our in-room amenities. Please know, our bath amenities and toiletries are kept at the front desk and are always complimentary. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will consider a future stay as we would welcome the opportun... read more

Business response:

Thank you for bringing this to our attention. We take the safety of our guests very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management 

Business response:

Thanks for being our guest. We sincerely apologize for not meeting your expectations for a perfect experience. With regard to your billing query, please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management