This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We did not get to stay. We were going to the Memorial Tournament, parked our car at the hotel at 9:00 AM and ubered to the tournament. Tried to check in, but it was too early (we were fine with that). We called the hotel at 5:30PM to say we were still planning on staying and would need a late check in. We were told our room was cancelled and to try the same hotel that was down the road. We had been drinking so really did not want to move our cars and drive to another hotel; therefore, we stayed with a friend and he took us b... read more
Business response:
Thank you for staying with us and taking time to post a review. We are sorry we were not as responsive as we should have been in working to address your concerns. It is our goal to follow up immediately and resolve everything to the guest's total satisfaction. Your comments show we have room to improve, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
FYI: you can book a room 4 months in advance, pay for it in full, and verbally confirm your reservation 48hours before check in, and they can still give your room away. Reservation paid for in full February 5, rooms were reserved for two nights in june. We drove in from out of town, arrived at 1 AM. Room now occupied. I ask, how is this possible if the room is already paid for? Their reasoning is that, since we arrived after midnight, it opened up the reservation “in the system”. This ‘policy is not listed in paperwork. We ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
THE WORST STAY EVER I WENT TO VISIT MY DAUGHTER AND GRANDCHILDREN IN DUBLIN. YOUR FRONT DESK,OTHER VISITORS AND THE WHOLE CITY WERE VERY RACIST. I PLAN ON HELPING MY DAUGHTER LEAVE THAT AREA ASAP. AND I WON'T BE BACK TO YOUR HOTEL. SINCERELY KAREN
Business response:
Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Just plain horrible. Avoid this hotel Room was dirty, smelled like strong bleach. Missing pillows, no “continental breakfast” just a muffin. Staff did not do anything to help
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. Your comments have been shared with the entire team in an effort to ensure a better experience going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Nope Nope Nope Room was not very clean. The beds had hairs and really gross stains. Hairs in the drain of the tub. Something sticky spilled on the floor in the kitchen/bath area. Asked front desk for a room change and none available. Handed a set of sheets to change out both beds ourselves. No pillowcases. Room was supposed to be cleaned in the morning. Returned to find that not the case. Nothing offered for breakfast the 2nd morning except a handful of granola bars. Very disappointed
Business response:
Heather, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Business response:
Elizabeth, on behalf of our entire team, I sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I reserved a room with two beds and only got one bed. The bathroom was dirty and the shower head had a leak, so the water was coming out the side.
Business response:
Bruce, thank you for your feedback. Please accept my apology for not living up to your expectations. I truly regret the inconvenience you had and have shared your feedback with my team to ensure our future guest’s does not experience the same. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Cleanliness and Smoke Smell The bathroom had not been cleaned. I killed 2 spiders in the bathroom. The entire floor and our room smelled like smoke. Had to sleep with window open and fan on. I won't be staying here again.
Business response:
Pete, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to ... read more
Business response:
Bina, we were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,354 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.