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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
There is absolutely nothing that is offered by the hotel. Only Granola bars and muffins are provided for breakfast.
Business response:
Thank you for being our guest. We are sorry that our grab-and-go breakfast offerings were not to your liking. Your feedback has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. We hope we have the opportunity of hosting you back again for a much better experience. Sincerely, Hotel Management
Easy check inn Nothing negative i can say about hotel staff. However,the hotel does look too be tired.I hope soon ownership or the managment company has to complete a P.I .P upgrade
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
There were hairs on the shower wall. There was a black hair on the stove top. Only provided shampoo and soap. No conditioner. Continental breakfast was only coffee and breakfast bars. Should not have been advertised that way because it wasn’t even close to the standards at other hotels. The walls were so thin we could hear someone in the next room snoring.
Business response:
Jen, thank you for choosing to stay with us. We’re sorry for the inconvenience you experienced due to the in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their personal items from home to use in their room, but all these items such as toiletries are kept at the front desk and are delivered to the guests upon request. Please accept our apologies if our hotel policy was not communicated to you by our front desk associates. We will also shar... read more
There were no pillow cases on pillows (6), front desk gave us cases, then hour late turner back beds - no sheets on either bed, desk gave us them, no sorry or offer to help
Business response:
We apologize for the housekeeping issues you encountered in your room and regret that the service provided by our front desk team was not your satisfaction. We value your feedback and will use it as a training opportunity to improve our service delivery. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
We did not get to stay. We were going to the Memorial Tournament, parked our car at the hotel at 9:00 AM and ubered to the tournament. Tried to check in, but it was too early (we were fine with that). We called the hotel at 5:30PM to say we were still planning on staying and would need a late check in. We were told our room was cancelled and to try the same hotel that was down the road. We had been drinking so really did not want to move our cars and drive to another hotel; therefore, we stayed with a friend and he took us b... read more
Business response:
Thank you for staying with us and taking time to post a review. We are sorry we were not as responsive as we should have been in working to address your concerns. It is our goal to follow up immediately and resolve everything to the guest's total satisfaction. Your comments show we have room to improve, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
FYI: you can book a room 4 months in advance, pay for it in full, and verbally confirm your reservation 48hours before check in, and they can still give your room away. Reservation paid for in full February 5, rooms were reserved for two nights in june. We drove in from out of town, arrived at 1 AM. Room now occupied. I ask, how is this possible if the room is already paid for? Their reasoning is that, since we arrived after midnight, it opened up the reservation “in the system”. This ‘policy is not listed in paperwork. We ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
THE WORST STAY EVER I WENT TO VISIT MY DAUGHTER AND GRANDCHILDREN IN DUBLIN. YOUR FRONT DESK,OTHER VISITORS AND THE WHOLE CITY WERE VERY RACIST. I PLAN ON HELPING MY DAUGHTER LEAVE THAT AREA ASAP. AND I WON'T BE BACK TO YOUR HOTEL. SINCERELY KAREN
Business response:
Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Just plain horrible. Avoid this hotel Room was dirty, smelled like strong bleach. Missing pillows, no “continental breakfast” just a muffin. Staff did not do anything to help
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. Your comments have been shared with the entire team in an effort to ensure a better experience going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,342 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.