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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
left a western shirt in the room called the next day and was told it was not there. that is impossible I took it off before bed time. I paid 50 dollars for it years ago. not happy
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your experience was not to our company’s high standards. To ensure that a situation like yours doesn't happen again, I am going to retrain our entire staff and review our lost and found policies and procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Unsatisfied customer! The desk clerk was very rude. Check in time was 3 but we didn't check in till 5:30 because we were at a soccer tournament. When we arrived there the room was not ready and had to wait another 15-30 minutes. He was not apologetic or did he explain what the situation he just told me I had to wait. He wasn't sincere at all with working with us. The room didn't have any soap or shampoo as well. Needless to say not very happy.
I will not use Hotels.com or extended stay again. When we went to check in the hotel it was after midnight because we had been to a concert that did not end till then. A night phone was available outside the door. Upon ringing for a night clerk a young man opened the door and said he was the laundry guy but he would try to see if a room was available. He also tried to call a manager for help but got no where. I called hotels.com for help and was passed around for over 30 minutes and never got proper assistance. We were left ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to locate your reservation. To make sure this doesn't happen again, I am further training our night staff and will make sure we are better monitoring our room inventory. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not so ckean. Smelly rooms, feces on sink. Staff nice. Hair in tub.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
WHAT happened? I booked this hotel 1 day in advance and guaranteed my room for the night of November 7, 2015 with a credit card. Arrived at hotel and waited at the Front Desk for 1.5 hours for ANY clerk or hotel employee to check me into my room. Despite calls to the 1-800 help number nationally, NO ONE ever arrived and I had to leave the hotel without a room. No rooms anywhere else at 1:30 am, drove 2.5 hours all the way home from Columbus to Cleveland. Despite promises 2 times from 2 different Dublin Extended Stay Hotel Ma... read more
Business response:
Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working closely with our front desk staff to ensure that this situation does not happen to any future guests. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels locations in the future.
Would not recommend The customer service I received was terrible. The room was not properly cleaned. The kitchen area in my room was nasty, food was left in the sink and the refrigerator was dirty.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will be coaching our staff to ensure each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a bette... read more
This place was pretty nasty... The room smelled like mildew. I wouldn't stay there again. Spend the extra $10 and stay somewhere else.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Terrible place I stayed here only 1 of the 2 nights I had booked. This is A dump very dirty and smelled horrible couldn't wait to check out. Do not stay here ever.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be retraining our staff in order to make sure we are thoroughly cleaning and inspecting rooms before guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,354 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.