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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoking rooms + poor service Despite requesting non-smoking multiple times in our hotels.com booking, when we arrived late, after a long drive, we were told that only smoking rooms were available. We made it clear that we were not interested in staying in a smoking room, but the woman at the front desk only solution was to give us the one that hadn't been used in a couple days...and that we could try different smoking rooms to see if we preferred any over the others. The hallway was nearly unbearable - the room wasn't awful ... read more
Business response:
Thank you for providing us with details about your stay. We were disappointed to hear your stay you did not receive the non smoking room you requested. We can assure you that this does not happen often. Thank you again for bringing this to our attention. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
overall bad/ not recommended/ small so bad/ not clean/
What can I say but Room had s very strong orange smell to it , when we pulled sheet back , bed was soak with water and orange cleaning fluid where maid tried to clean blue ink spots that was on and in sheets , talk to front desk , instead of dealing with the problem at hand , wanted to know why it took so long to report it , finally receive another room at 11:30 pm . Then 6 hrs later fire alarm went off and sent everyone out .fire dept came and asked if they had fix the alarm since the last time .response from desk no , luck... read more
Do not stay here! Horrible stay. Our view was of a dumpster filled with mattresses and mattresses all around the dumpster....Bed Bugs Maybe???? Coffee completely disappeared at 9 a.m., breakfast consisted of a muffin or a package of oatmeal with hot water. Was never told there would not be a cleaning service every day when I talk to the front desk they said they would clean your room only if you're there past a week. Pay the extra $20 for a higher end hotel. WILL NEVER REFER!
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you will not be staying with us again. In response to your feedback, I will better coach my staff to explain all of the fine details regarding our hotel during check-in. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
left a western shirt in the room called the next day and was told it was not there. that is impossible I took it off before bed time. I paid 50 dollars for it years ago. not happy
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your experience was not to our company’s high standards. To ensure that a situation like yours doesn't happen again, I am going to retrain our entire staff and review our lost and found policies and procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Unsatisfied customer! The desk clerk was very rude. Check in time was 3 but we didn't check in till 5:30 because we were at a soccer tournament. When we arrived there the room was not ready and had to wait another 15-30 minutes. He was not apologetic or did he explain what the situation he just told me I had to wait. He wasn't sincere at all with working with us. The room didn't have any soap or shampoo as well. Needless to say not very happy.
I will not use Hotels.com or extended stay again. When we went to check in the hotel it was after midnight because we had been to a concert that did not end till then. A night phone was available outside the door. Upon ringing for a night clerk a young man opened the door and said he was the laundry guy but he would try to see if a room was available. He also tried to call a manager for help but got no where. I called hotels.com for help and was passed around for over 30 minutes and never got proper assistance. We were left ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to locate your reservation. To make sure this doesn't happen again, I am further training our night staff and will make sure we are better monitoring our room inventory. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not so ckean. Smelly rooms, feces on sink. Staff nice. Hair in tub.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,342 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.