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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our sincerest apologies for failing to live up to your expectations. We want every guest to have a comfortable stay, but we are extremely sorry we fell short while you were here. We hope to have one more chance in the future so we can make your next visit pleasant in every respect. Sincerely, General Manager
Beware!!!! put in 3rd floor smoking floor with a 2 year old and pregnant wife. Requested diff room from front desk, they would "call if another room avail." No call, ever. Also hotel.com said pool is an amenity which is not the case. Front desk person laughed about it and said she gets that a lot about the pool only from hotel.com. I did complain to hotel.com and hotel corporate with a response of "ask the front desk"...which I did several times and nothing was done.
Business response:
Michael, we’re sorry for the inconvenience you had due to unavailability of the room of your choice. We have shared your feedback with the front-desk team to ensure no future guest experiences the same. Thanks for bringing your concerns to our attention. We hope you will consider staying with us again! Sincerely, General Manager
They need to understand how to provide service I was there for 3 nights and they never went to my room for cleaning or changing of towels. The place is filthy.
Business response:
Randy, Thank you for staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our cleaning service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. I regret the inconvenience it cause... read more
Paid for two full bed suite- put in a queen bed suite with a pull- out couch suite and told they don't have rooms with full beds ( which are priced higher on hotels.com and for which I paid). The sink in kitchen dirty, tub dirty, dirty linens left in bathroom. Totally a disaster and will not trust hotels.com with any more of my hotel stays.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Smoking rooms + poor service Despite requesting non-smoking multiple times in our hotels.com booking, when we arrived late, after a long drive, we were told that only smoking rooms were available. We made it clear that we were not interested in staying in a smoking room, but the woman at the front desk only solution was to give us the one that hadn't been used in a couple days...and that we could try different smoking rooms to see if we preferred any over the others. The hallway was nearly unbearable - the room wasn't awful ... read more
Business response:
Thank you for providing us with details about your stay. We were disappointed to hear your stay you did not receive the non smoking room you requested. We can assure you that this does not happen often. Thank you again for bringing this to our attention. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
overall bad/ not recommended/ small so bad/ not clean/
What can I say but Room had s very strong orange smell to it , when we pulled sheet back , bed was soak with water and orange cleaning fluid where maid tried to clean blue ink spots that was on and in sheets , talk to front desk , instead of dealing with the problem at hand , wanted to know why it took so long to report it , finally receive another room at 11:30 pm . Then 6 hrs later fire alarm went off and sent everyone out .fire dept came and asked if they had fix the alarm since the last time .response from desk no , luck... read more
Do not stay here! Horrible stay. Our view was of a dumpster filled with mattresses and mattresses all around the dumpster....Bed Bugs Maybe???? Coffee completely disappeared at 9 a.m., breakfast consisted of a muffin or a package of oatmeal with hot water. Was never told there would not be a cleaning service every day when I talk to the front desk they said they would clean your room only if you're there past a week. Pay the extra $20 for a higher end hotel. WILL NEVER REFER!
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you will not be staying with us again. In response to your feedback, I will better coach my staff to explain all of the fine details regarding our hotel during check-in. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,354 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.