This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nope Nope Nope Room was not very clean. The beds had hairs and really gross stains. Hairs in the drain of the tub. Something sticky spilled on the floor in the kitchen/bath area. Asked front desk for a room change and none available. Handed a set of sheets to change out both beds ourselves. No pillowcases. Room was supposed to be cleaned in the morning. Returned to find that not the case. Nothing offered for breakfast the 2nd morning except a handful of granola bars. Very disappointed
Business response:
Heather, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Business response:
Elizabeth, on behalf of our entire team, I sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I reserved a room with two beds and only got one bed. The bathroom was dirty and the shower head had a leak, so the water was coming out the side.
Business response:
Bruce, thank you for your feedback. Please accept my apology for not living up to your expectations. I truly regret the inconvenience you had and have shared your feedback with my team to ensure our future guest’s does not experience the same. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Cleanliness and Smoke Smell The bathroom had not been cleaned. I killed 2 spiders in the bathroom. The entire floor and our room smelled like smoke. Had to sleep with window open and fan on. I won't be staying here again.
Business response:
Pete, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to ... read more
Business response:
Bina, we were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, General Manager
Business response:
Please accept our sincerest apologies for failing to live up to your expectations. We want every guest to have a comfortable stay, but we are extremely sorry we fell short while you were here. We hope to have one more chance in the future so we can make your next visit pleasant in every respect. Sincerely, General Manager
Beware!!!! put in 3rd floor smoking floor with a 2 year old and pregnant wife. Requested diff room from front desk, they would "call if another room avail." No call, ever. Also hotel.com said pool is an amenity which is not the case. Front desk person laughed about it and said she gets that a lot about the pool only from hotel.com. I did complain to hotel.com and hotel corporate with a response of "ask the front desk"...which I did several times and nothing was done.
Business response:
Michael, we’re sorry for the inconvenience you had due to unavailability of the room of your choice. We have shared your feedback with the front-desk team to ensure no future guest experiences the same. Thanks for bringing your concerns to our attention. We hope you will consider staying with us again! Sincerely, General Manager
They need to understand how to provide service I was there for 3 nights and they never went to my room for cleaning or changing of towels. The place is filthy.
Business response:
Randy, Thank you for staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our cleaning service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. I regret the inconvenience it cause... read more
Paid for two full bed suite- put in a queen bed suite with a pull- out couch suite and told they don't have rooms with full beds ( which are priced higher on hotels.com and for which I paid). The sink in kitchen dirty, tub dirty, dirty linens left in bathroom. Totally a disaster and will not trust hotels.com with any more of my hotel stays.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,342 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.