This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We didn't get a chance to stay there, they gave our accessable room away to someone else
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The room needs a good cleaning. Tub was slimy. Atc12:15 a.m. our door was opened with the card, itcwasxassigned to someone else, woken from a sound sleep
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room and the inconvenience you had in the night. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also discussed your concerns with our front desk team to be more diligent with their efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the... read more
After making my reservation in advance, and paying on the orbitz site, I arrived to the hotel I scheduled only to find out that my room had been canceled due to overbooking by Orbitz. My reservation was not honored, Orbitz supposedly still has my money so I have not been refunded, and I had to scramble to find another place that's dog friendly with availability. This led to me having to pay $178 for a night at the Red Roof Inn, not including the money that I lost from Orbitz. Epic fail, Orbitz. Will never use you again, not ... read more
Business response:
We are sorry for the inconvenience caused due to our third party agent and regret you were unable to stay with us this time. We hope you will visit our hotel whenever you are in this area. Sincerely, Hotel Management
Not a good first time experience We check in late, there was one person working with many people waiting. She was friendly and was trying her best with a broken printer to work with. My room was very smelly and dirty. The sheets had some blood stains on them. I returned to the front desk to ask for new sheets because I knew she said there was no other rooms available and it was late I just changed the sheets myself. I sprayed Lysol and it didn’t help the smell that keep me up through the night. I went to use the bathroom and... read more
Business response:
Thank you for your review. Although you were pleased with the service provided by Chelsea, We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that your feedback regarding the oversight is shared with our housekeeping team to make sure such incidents can be prevented from occurring again. We have also asked the appropriate team to fix the toilet immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Managem... read more
The room was not clean and the bathtub was filthy.
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Electric cooker in Kichibe & electrical outlet in washroom are not working
Business response:
We appreciate you taking the time to review your recent stay. We hope you will accept our apologies for problems with the maintenance issue in your room and for the inconvenience as we worked to correct those problems. We certainly hope you will come back for a problem-free visit the next time you are in the area. Sincerely, Hotel Management
Business response:
Ercilia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was used. Towels were used. Not a good stay
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
i will never make a reservation with this hotel don't make a reservation with this hotel when I arrived at 3am they were overbooked. they could not find alternative hotels. two other families were there, too. moreover they charged double to my Master card. they said they will refund but they charged again. This is ridiculous.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,342 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.