Extended Stay America Suites - Columbus - Dublin

Business response:

We appreciate you taking the time to review your recent stay. We hope you will accept our apologies for problems with the maintenance issue in your room and for the inconvenience as we worked to correct those problems. We certainly hope you will come back for a problem-free visit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Ercilia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

We apologize as your stay was impacted due to the cleanliness issue. Also, we are sorry for the discomfort you had with the bedding. Your feedback is discussed with the concerned team to take the necessary remedial actions to improve our future guest's experiences. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Matsumoto, thank you for sharing your comments. We are happy to know you liked your well-appointed room, but we are sorry that you were unhappy with our breakfast offerings. We will make a note of your feedback as we plan any changes to it. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please consider giving us an opportunity to make your next stay a better one. Sincerely, H... read more