Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Christina, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! Thank you for appreciating our staff. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management 

Business response:

Dear Alejandro, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for anything overlooked during your stay. We have shared your feedback with our housekeeping staff so they can rectify this immediately. Thank you for your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Christina, Thank you for your feedback! We’re thrilled to hear that you found our hotel clean, safe, and quiet. Our team takes great pride in providing excellent service, and we appreciate your kind words about our staff. Guest satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to welcoming you back to Extended Stay America for another great stay in the future. Sincerely,Hotel Management