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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property needs to be updated and was not clean. There was hair on one of the towels. Large spills/stains were on the carpet by the bed and there was something sticky on the carpet. The bathroom seemed to be clean but the other areas were brushed over instead of being thoroughly cleaned.
Business response:
Carlita, thank you for your feedback. We apologize for disappointing you with our accommodations and our service. This does not meet our standards; therefore, we will address your concerns with our housekeeping staff to make sure corrective measures are taken. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We have also noted your comments regarding the up-gradation. Thank you once more, and we hope you will choose us again so that we can serve you b... read more
Looks worn and unkempt
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
I did not stay too dirty and scary. Homeless people and vagrants drinking beers by a dumpster. A woman came to the office barefoot and she had lots of scabs, drug problems? The check in was behind bullet proof glass. It was not even close to the description.
Business response:
Thomas, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide... read more
The room smelled like urine. The bed had a hole in the middle like the mattress was worn out. It was uncomfortable. They charged my card twice and said that they couldn't do anything about it till the next day. Don't stay here.
Business response:
Melissa, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Kindly note, please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigatin... read more
I was surprised. The door wasn't locked when I arrived. Old bed room. Hair dryer is not work. Can't turn on the light beyond my bed. Credit incident cost 100$ compare with other hotel 20$. And, the oncident cost haven't return back to my account until I asking forn the app agent.
Business response:
Thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
It was a terrible mistake to stay there.
Business response:
Guerline, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The room odors was horrible. The room smell like a smoking room. The carpet need good cleaning.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Roaches in the rooms, very dirty bathroom and kitchen. Horrible service from staff Awful hotel!
Business response:
Robert, thank you for your candid review. We apologize for the concerns you had with your room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
bathtub was a little dirty. toilet paper was out after two uses. there were pizza boxes left in the fridge. there was only one wash cloth and 1 towel and what looks like coffee stains on the bathroom counter. we didn’t have any cups or anything. when we originally came went down to the front desk there wasn’t anyone there so we went back up to the room. When i came down later and asked for silverware the lady at the front desk went in the back grabbed a metal fork and spoon and handed it to me. i couldn’t guarantee that it w... read more
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review your comments with our housekeeping team and make sure we are more diligent going forward. We are also sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. ... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.