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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Insufficient Info/ Not Worth It When we got here, the front desk employee tried to give me a number for a price that isn't accurate to what I booked. Then, we were told there was a security deposit fee that had to be paid before we check in and we would get back 3-5 days after we left that we were not told about by Hotels.com. Our room was missing a remote, our kitchen counter had cigarette burns and looked like the counter was pulling up. All in all - not worth the money or extra fee that we had to pay and weren't told abou... read more
Business response:
Chayanne, thank you for being our guest and for reviewing your stay. We regret your disappointment with the price of your stay and that you were not aware of our incidental policy. We will share your feedback with our team and make sure we convey it more clearly going forward. We will also share your comments regarding the cleanliness issues you encountered with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. ... read more
I was charged more than i expected. No additional charges were stipulated on my reservation
Business response:
Thank you for being our guest and for reviewing your stay. We regret you were unhappy with the cost of your stay. As this is an anonymous review, we request you to reach out to our front desk, and we would be more than happy to resolve any queries you may have. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
My room had smelled like a weed plant when I entered the room.
Business response:
Lakeciah, thank you for your review. We are sorry for the smoke smell you experienced and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
No restaurant. People milling in lobby which is marginally clean. Needs a facelift. Rate charges exceeded agreed amount but the unforgivable thing is the surpruse 100 additional deposit which thwy will not allow you to give in cash...and they refund in 5 days. This is the second time I have booked theough Expedia and this has happened. Perhaps I need to use another method foing forward
Business response:
Thank you for choosing us and for taking the time to post a review. We regret your disappointment with our price and with our incidental policy. Please know, we must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We hope you will allow us the chance to host you again and restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I was very disappointed that they couldn’t find my reservation so I had to stay in a smaller room and charged the same price
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. We are reviewing this situation with our front desk staff to see what went wrong so we can avoid this in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Room look beat down and run down many things broken , carpet wet,
Business response:
Minisiah, thank you for your review. We are sorry for the cleanliness and maintenance issues you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with the appropriate team members to address the problems you outlined. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.