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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty, untidy rooms
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Do not stay here !!! This was one of the most horrible rooms I have ever been forced to stay in. The bathroom smelled like wet towels. The shower rod was so worn that the bottom of the shower curtain rested on the bottom of the tub in the water. The towels looked dingy as if bleach was not used. The vent fan was disgusting and it appeared that it had not been cleaned in months.
Business response:
On behalf of our team, please accept our sincerest apologies for the cleanliness and maintenance issues you had with your accommodations during your visit. We will share your concerns with our teams so that corrective action can be taken. We hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
The room was clean but the staff service was bad
Business response:
Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, andwe assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincere... read more
I have a terrible experience with check in front desk concierge she was so mean show rude and she was cursing a lot and she calls me f......and I have been filed a complaint against her with hotel management If you please I would like to get my money back from this hotel And I don’t really recommend anyone to be set there Thank you
Business response:
Ramy, thank you for sharing your concerns with us. We take these matters very seriously, so please allow us some time to look over your comments further. You have our assurance that we will take the necessary action to ensure this is properly addressed. Sincerely, Hotel Management
I reported my experience...left a feedback! There was an issue with the tub faucet. It ran all night when turned off. Staff didn’t suggest to move me to another room.
Business response:
Thank you for the candid review. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We hope you will consider us again whenever your plans bring you back to our area. Sincerely, Hotel Management
A 2 star hotel so if you’re okay with that then go ahead and book. We were disappointed because we thought for the price it would be nicer but it was just for a night before taking a flight out of Newark. Lobby was cramped and dark and dirty, people smoking weed out front, and the gate of the parking garage never closed so we didn’t end up leaving our car there as planned for the week while on vacation, we instead parked at the airport at economy P6 lot.
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.