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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were literally roaches in out bed
Business response:
Patrick, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Our flight was delayed, and when we finally got to the hotel exhausted we could not check in because the system needed to audit for some undetermined amount of time. I am sitting here in the lobby unable to check in to the room that I paid for at 2:15 am. This is completely unacceptable
Business response:
Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sincerely, Hotel Managemen... read more
ROACH HOTEL Horrible, dirty and FULL OF ROACHES
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
I had to switch rooms 2 times before getting a decent room. The first room was never cleaned trash on the floor and the linens were dirty. The second room the TV did not work. The last room smelled of smoke. The entire experience was terrible.
Business response:
Christina, thank you for the feedback. We apologize for the cleanliness issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Waste of money The whole hotel was a wash .. dirty room counter tops dirty hallway dirty.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
I found 2 cockroaches while I stayed in there. I needed the hotel for today to work for Black Friday but it was disgusting and filthy. I could not sleep at night comfortably because of it.
Business response:
Lilibeth, please accept our apologies for the cleanliness and outside insect issues you encountered which resulted in a disappointing stay. We also want our guests to have a relaxing time with us, but from your review, it is clear we fell short in providing this to you. We have immediately shared your concerns with our pest control and housekeeping team to guarantee any future problems. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional visit you deserve. Sincerely, Hotel Man... read more
Water pressure very low couldn't take shower. No response about the problem after calling front desk. Elevator not working had to walk up and down the stairs, microwave barely working.
Business response:
Jessie, please accept our apologies for the maintenance issues you experienced during your stay with us. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our team delivers outstanding service. We are sorry this was not the case during your recent stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. Please come bac... read more
Business response:
Kozo, We are sorry to see that we felt short of your expectations. Hopefully you will consider staying with us again.
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.