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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Area was decent it was close to the mall and restaurants
Business response:
Thank you for the review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing us. We look forward to your next stay. Sincerely, Hotel Management
The outside was nasty, the hallways smelled old and the room was old looking. The kitchen water didn’t get hot
Business response:
Thank you for being our guest. We apologize for the issues you experienced during your stay and regret the inconvenience it caused. Please rest assured that your comments have been shared with our housekeeping and maintenance teams in an effort to improve our service and facilities.We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Notbing really, except for few miles feom the EWR airport, the services is no good,
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, so we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The person in the front didnt wanna bring up towels
Business response:
Thank you for taking the time to share your feedback. We strive to consistently deliver exceptional service, so we apologize for your disappointment. We hope you will consider giving us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Free hotel shuttle never arrived . Phoned, promised, got zero. Took a taxi. The next morning, same issue. Another taxi. Clerk could or would not print out a receipt for me. Clerk could not function. Totally incompetent. Never, ever stay at this place
Business response:
Thank you for taking the time to share your feedback. We strive to consistently deliver exceptional service, so we apologize for the issues you had with the shuttle service. We will look-over your comments and share your message appropriately as we are committed to enhancing our services on all levels. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Vomit/ Bed Bugs There was dried VOMIT on my iron board which I did not see until the morning. I woke up with bed bug bites on my face which I have photos of it. The new currently policy is that you have to place a $100.00 deposit down because of the guest that the area attracts. I have tried to resolve this matter through the hotel for a refund and was only invited to stay for a free night. At which point I am turned completely off from any Extended Stay and would not recommend this place to anyone. I have also tried to reac... read more
Business response:
Kelly, thank you for being a guest in our hotel. We were extremely sorry to read about your experience and not delivering a comfortable stay. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Horrible hotel They didn’t honor the reservation, we got there and they told us, first come first serve, the lobby at the hotel was a hang out place with people smoking weed, the employee was rude and not professional
Business response:
Please accept our sincere apologies for the disappointing visit you had, and we regret the reservation issue you encountered. Also, we are sorry for the service issue you experienced. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. We understand your frustration and invite you to stay with us again the next time you travel to t... read more
I did not like it. The stuuf is rude i have to call affaire relation to let me in
Business response:
Thank you for sharing your comments about our hotel. Please accept our apology for the unsatisfactory service you received from our associates and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our ho... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.