Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Mr. Vernon, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest. 

Business response:

Dear Leslie, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management 

Business response:

Dear Jacob, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit. Sincerely, Hotel Management 

Business response:

Thor, Thank you for staying with us. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team, and we will use them for future improvements. Thank you again for your review, and we look forward to your next visit. Sincerely Hotel Management 

Business response:

Guna, Sorry to read that you did not enjoy your stay. We hope that you give us another opportunity the next time that you are in the area. 

Business response:

Dear Thomas, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. We look forward to you staying with us again soon! Sincerely, Hotel Management 

Business response:

Peter,We are sorry we missed meeting your expectations regarding your stay. Your feedback has been shared with our team to make sure we are consistent with our service delivery. We appreciate your business and hope you give us another chance in the future. 

Business response:

Thank you for your review. Our guests' comfort is always our top priority; therefore, we apologize for the oversights with the service issue that you encountered. We are confident you will have the outstanding experience you deserve the next time you stay with us. Thank you for being our guest, and we look forward to your next visit.