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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thieves and smoke odor The hotel reeked of weed and cigarettes as soon as you enter the lobby. My room's floor was always wet, which resulted in the room smelling like mildew when I would return. Something about the room had perpetual moisture because the sheets felt sticky too. I left behind my charger and noticed about 5hrs after checking out. After several calls and trying to get in touch with a manager over the course of a week, I ultimately gave up. Please don't stay here. It was terrible and disgusting.
Business response:
Thomas, thank you for being our guest and sharing your concerns. We are sorry to know that you left your phone charger in your suite. When lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. The article is recorded and kept under lock and key in hopes of finding its rightful owner. We will review this with our team and let you know if we identify it. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Do not stay I seen roaches and it smelled terrible wasn’t the cleanest and it took forever to get service at the front desk.
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered and that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. We encourage you to try us again in the near future. We are confident you wi... read more
Horrible We got there after 10pm to check in after driving 5 hours, there was a lady downstairs with her babies complaining about roaches being in her room, the poor lady at the front desk was trying to contact her manager for hours and no reply back from them. The lady at the desk said she couldn’t even check me in because her computer was down and I would have to wait for them to get back up and running. At this point I’m tired and over it and took my business somewhere else.
Business response:
Megann, thank you for taking the time to post your review. We apologize for what occurred at check-in and regret that this compromised your stay. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
The power was out all night my phone was dead no air couldn’t even open the window would never recommend or stay there ever again
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope you will reconsider staying with us on your next visit to our area. Sincerely, Hotel Management
Power outage
Business response:
Kito, thank you for your review. We are sorry for the unexpected power outage during your stay and regret the frustration caused. We are reviewing this incident with our team to see what went wrong so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
La pase super mal en toda la noche La verdad fue una noche super incomoda pues trataron de ingresar a la habitacion 5 veces personas con otras llaves y personal del hotel
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service,so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.