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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again So first I’m gonna say I was disgusted. The carpet was all ripped up the bathtub had some water left in it . The chair in the corner had blood all over it . The tables were dirty the towels had stains on them it was just bad period !!
Business response:
Lauren, thank you for sharing your review. We are sorry for the disappointing stay you had and regret the cleanliness issue you had in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon requ... read more
Pick another hotel not the cleanliness hotel to visit.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Clean up! It could be better kept far as cleaning one of the double beds looked as if the sheets were not changed. The hallways could use a good scrubbing.
Business response:
Flordia, thank you for sharing your review. We are sorry for the disappointing stay you had and regret the housekeeping issues you encountered. We have shared your feedback with the appropriate team to be more diligent in their efforts going forward so we can improve our guest experience. We value your business and hope you will consider staying with us the next time you travel to this area. Sincerely, Hotel Management
The staff was very friendly and helpful, did feel bad for the lady working the desk. She was the only one working she was doing desk work, house keeping work and cleaning. We stayed on the third floor when we got off the elevator the whole floor smelled like weed even our room. The room needs to be updated. There was some trash still under the bed and the carpet had multiple burn marks in it as if done one was just throwing cigarette butts on the floor.
Business response:
Dale, thank you for sharing your review. We are sorry for the disappointing stay you had and regret the housekeeping issues you encountered. We have shared your feedback with the appropriate team to be more diligent in their efforts going forward so we can improve our guest experience. On a positive note, we are pleased to know you liked our associates. We value your business and hope you will consider staying with us the next time you travel to this area. Sincerely, Hotel Management
I went to better hotels with lower deposit fees so $100 is a lot to ask for a hotel like this. & I still haven’t gotten my money back yet, it’s been days. It’s okay, just won’t happen again 😁✌
Business response:
Thank you for your review. We were disheartened to read our accommodations did not provide the value you were hoping for. If you have any queries unresolved regarding the charges, please reach out to us. We value your business and hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Staff was not friendly and extremely unprofessional. I confirmed in the evening for the hotel shuttle the next morning. When I went down in the morning I was told they didn’t have shuttles to the airport until 7pm. I had to pay for an Uber. The hotel was dirty and stunk like stale smoke. I had prepaid and they charged me another $100 when I checked in. There was garbage all over the hallway and outside of my door. Very old and not clean at all.
Business response:
Thank you for your review. We apologize for you did not experience the best from some of our associates. Your feedback has been discussed with our team to make sure we are diligent in our efforts going forward. We are also sorry for the odor you encountered, and we have alerted our housekeeping team to address the problem. Moreover, we regret you were disappointed with our incidental charges. We have asked our front desk team to provide you with a clear explanation of the charges during the check-in process. We hope you will... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,869 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.