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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry we missed meeting your expectations regarding your stay. Your feedback has been shared with our team to make sure we are consistent with our service delivery. We appreciate your business and hope you give us another chance in the future.
Horrible, not good at all. No house keepers when need them.
Business response:
Vera, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are disappointed to read that we did not meet your expectations. We will address this with the team.
Disappointed For an extended stay there was nothing there to use no utensils to eat with no Pasa pans not even one napkin😞. Upon entering the establishment it look like it was in desperate need of a upgrade. The customer service was not inviting or professional. I was very disappointed.
Business response:
Thank you for taking the time to post a review. We apologize for not meeting your expectations and for the lack of kitchen amenities. Feedback like yours helps us as we strive to provide complete guest satisfaction. Furthermore, we are sorry for the unsatisfactory service you received from us. We will address your concerns with our team to ensure we are well poised to serve you better. We are grateful for your feedback, and we hope to have the opportunity to host you again on your future visit to the area. Sincerely, Hotel M... read more
Business response:
Thank you for your feedback. We are sorry we did not perform the best service during your stay. Please be assured that your concerns have been addressed with our team. We hope you give us another chance when you are back in town to earn a 5 star rating!
Very Disappointed, I liked before this hotel but everything is changed , this hotel supposed to be good , but kitchen cabinets are empty, no shampoos, no soaps , chairs are very dusty and dirty , bathroom very old and dirty not so much for covid cleaning, rooms smells on marihuana very bad odor. To bad that this hotel went to low with everything, but they do charge a lot like it was a new hotel. Receptionist and other staff are very nice and pleasant 5 stars for them. Surrounding are looks like some third world country.
Business response:
Rasim, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
It was very nasty the bed and bathroom hair all over i will never recommend this hotel and the front desk acts clueless
Business response:
Marisol, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
We got in late and it was too late to do anything but crash let alone ask for another room. But there were many short hairs left in the sink. And toothpaste. But it was the hair that made me want to vomit. They never even wiped it out. I tried to just sleep but someone was smoking in a close room. There was so much smoke I literally felt it in my lungs and couldn't get myself to sleep. I figured out about an hour later that it was coming in through the air vent when the AC would turn on.
Business response:
Denise, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the cleanliness issues you encountered. We will address your comments with our housekeeping team and take the necessary steps to ensure we are more diligent going forward. We are also sorry for the inconvenience you experienced due to the concerns you outlined. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to o... read more
this is my 2 time with the same charges doble is unacceptable same bad experience here a the fro t dest They just say the money get back to your card on 7 business day like they not even care they make a mistake and I have to pay the price cuz they make a mistake and My money from card when I have my reservation pay already on hotels.com insane
Business response:
Thank you very much for staying with us and taking the time to leave your feedback. We truly regret the inconvenience regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.