This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately this property has gone downhill in the last few years. Dirty, staff that just doesn't care, in disrepair - unsafe ... DO NOT STAY HERE!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I have traveled for many years, stayed a many different hotel chains and this was the WORST place I have every stayed. The hotel was dirty, there was blood on the wall near the elevator, the room air was perfumed so we would smell the smoke for a room that supposed to be a non smoking room. I understand the issue related to covid but there weren't even sealed cups in the room so we could take a drink of water. The refrigerator was filthy, the sink was full of something we couldn't identify. It was so bad that after 1 hour we... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The bathroom wasn’t even clean , I seen hairs, it didn’t look like they cleaned the bathroom it was nasty. I am not going back there
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
Real or CG? This is another issue of property pictures are either touched up or computer graphics. Age of furniture big difference from photos...In fact, the entire property is different from what actually is. No photo because we came late night (1100P) to check in. You can tell Receptionist behind plastic wall was tired and not in a good mood to check us in. Hallway smelled... Room was sooooo old. You could see the separation of the bathroom sink from the counter top. All furniture dated or what you find at Goodwill/Salvati... read more
Business response:
Jeffrey, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the service issues you outlined. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We will also share your notes with the appropriate individuals regarding the concerns you had with the room as we plan for future modernization for our hotel. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel M... read more
Room was really filthy , carpet was full of stain, sheets torn. Bathroom was dirty and had some hairs on floor and bathtub
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Pick one of other hotels in the area Picked the hotel because it was close to Newark airport. The taxi driver had to circle several times to find it because the lobby entrance is so dark it looks closed. The woman behind the counter during checkout did the best she could, but the hotel was just too bad. Funky sewer smell from the drains, stains on the ceiling, hand print on the headboard, a damaged faceplate for the electrical outlet that gave access to the outlet itself, dingy hallway. No "do not disturb" sign came in the r... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 4,024 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.