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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed in our recent stay. The airport shuttle was great. Instructions were clear and drivers very friendly. Our bed was very uncomfortable with three small flat pillows, a flat sheet, a sheet thin blanket and some sort of towel feeling thin blanket. When I asked the staff for another pillow and blanket I was told we couldn’t get another pillow and maybe a blanket would be brought up to the room later that night. Never happened. There is NOT breakfast at this hotel which was VERY disappointing because I specifically se... read more
Business response:
Dear Ginger, We sincerely apologize for the issues with bedding, limited breakfast options, and cleanliness concerns, including the hair dryer. We understand how these impacted your stay and are reviewing our amenities and housekeeping procedures to improve. We also appreciate your kind words about our shuttle service and friendly drivers. Your input is invaluable as we strive to enhance guest experience. We hope to provide you with a much better stay in the future. Sincerely, Hotel Management
Property was not pleasing to the eye. Large stench of must. Would not recommend
Business response:
Dear Joe, We’re sorry to hear that the property did not meet your expectations and that you experienced an unpleasant musty odor during your stay. This is not the standard we strive to uphold, and we are addressing these concerns with our housekeeping and maintenance teams to improve the overall appearance and freshness of the environment. Your input is valuable in helping us make necessary improvements. We appreciate your comments, and look forward to welcoming you back. Sincerely, Hotel Management
Le faltó mejor limpieza en las habitaciones
Business response:
Dear Leandro, Thank you for sharing your feedback. We regret that the cleanliness of your room did not meet the standard you expected. Maintaining a tidy and welcoming environment is very important, and it’s clear we fell short during your stay. Your comments have been shared with our housekeeping team to help improve our service quality. We sincerely apologize for any discomfort this caused and appreciate your input, which is valuable in our ongoing efforts to enhance the guest experience. We hope to have the chance to welc... read more
No room available when I arrived!! Was it a fault made by Expedia or the hotel?
Business response:
Dear Xin, Thank you for bringing this to our attention. We sincerely regret the inconvenience you faced upon arrival and understand how frustrating it must have been to find no accommodation ready. While reservations are generally managed through third parties or directly on the hotel's website, we strive to ensure that all bookings are properly coordinated to avoid such situations. We will work to prevent it from happening again. Your experience is important to us, and we apologize for the disruption. We hope you will consi... read more
The price is very high for the facilities and breakfast is just a coffee
Business response:
Dear Anuvis, Thank you for your feedback. We regret that the value and amenities did not align with your expectations. Our goal is to offer comfortable lodging at a reasonable rate, and many guests find our pricing competitive. We apologize that the complimentary grab-and-go breakfast, designed for convenience, fell short of what you anticipated. Your comments are appreciated and will be used to help enhance the overall guest experience. We hope you might consider staying with us again, allowing us the chance to better meet ... read more
The hotel is a craphole. And that’s putting it nicely. It’s filthy dirty and old. The first room we checked into was disguising and smelt like someone dies in it. The floor was all sticky and covered in garbage. The only good thing about this hotel was the staff. They were very accommodating and friendly. The front desk worker was very helping finding us a room that met our expectations. If I wasn’t exhausted from driving I would have left and found a new hotel.
Business response:
Dear Guest, We sincerely apologize for the condition of the initial room you were assigned, which does not meet our standards. We appreciate your kind words about our staff, especially the front desk team, who strive to accommodate all our guests promptly and courteously. Your comfort and satisfaction are very important to us, and we regret that your experience was not fully positive. Please know that we are actively addressing the concerns you raised to improve our facilities and services. We hope to welcome you back for a ... read more
Foul odor throughout the whole building, all types of sketchy people
Business response:
Dear Guest, We sincerely apologize for the foul odor you experienced and any discomfort caused by the presence of other guests. Maintaining a clean, safe, and welcoming environment is very important to us, and we have addressed these concerns with our housekeeping and security teams to improve the overall atmosphere. Your input helps us enhance guest experience, and we are committed to making necessary improvements. We appreciate your understanding and hope to welcome you back for a much better stay. Sincerely, Hotel Managem... read more
Don’t risk it place should be closed down It’s a filthy cockroach hole filled with junkies and hookers smells bad bathroom falling apart no kitchen ware like it’s supposed to have stay elsewhere
Business response:
Dear Guest, We sincerely apologize for the negative experience you had during your stay. Cleanliness, safety, and guest comfort are our top priorities, and we regret that we did not meet these standards for you. Your concerns about the room condition and amenities have been shared with our management and housekeeping teams for immediate action and improvement. We appreciate your input as it helps us enhance our services. We hope to have the opportunity to provide you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.2 star rating with 3,663 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.