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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No toilet paper in room or front desk, exposed electrical wiring in room, dirt on room floor. Needed to wear shoes in the room, dead bug in sink drain, black grease in other sink drain. No tissues in room no hair dryer no shower soap. Room was on the third floor and the elevator was inoperable.
Business response:
Dear Guest, We sincerely apologize for the challenges you encountered, including the housekeeping and maintenance issues. Please know that this is not the experience we aim to provide, and we have shared your concerns with our team to address them promptly. We appreciate you bringing these matters to our attention so we can work on improvements. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Then didn’t stay all 4 nights asked for a refund for the one night never got it.
Business response:
Dear Guest, We’re truly sorry to hear that your stay did not meet expectations. We strive to ensure all of our guests are comfortable, and we apologize for any inconvenience caused during your time with us. Regarding the refund, we would appreciate the opportunity to look into this matter further. Your concerns have been shared with our team for immediate attention. We truly appreciate your input and hope to provide a much-improved experience on your next visit. Sincerely, Hotel Management
Never cleaned my room WiFi didn’t worked
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with room cleaning and Wi-Fi during your stay. Cleanliness and a reliable internet connection are top priorities for us, and we are actively addressing these concerns with our team. Please know that we would have been happy to assist with resolving these issues had they been brought to our attention during your visit. We appreciate your understanding and hope to welcome you back soon!Sincerely,Hotel Management
Power bars and coffee only for breakfast. Room didn't get cleaned for 11 days.
Business response:
Dear Guest, We apologize for the inconvenience regarding the limited breakfast options and the delay in room cleaning. Our goal is to offer a comfortable stay, and we regret that we didn’t meet your expectations during this visit. We’ll be sure to address these areas to improve your future experience. Thank you for your understanding, and we truly appreciate your patience. We hope to welcome you back soon and provide a more enjoyable stay!Sincerely,Hotel Management
When we arrived desk clerk informed us that the elevator wasn’t working. Our room was on the 2nd floor, I use a cane, so stairs are an issue. We were so tired and didn’t want to find somewhere else to stay. The room had no disposable cups to use, . It basically was a bed to sleep in for the night. They do need to clean their hallways, & the stairs as the floors were dusty & dirty. Would not stay here again.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the non-functioning elevator and the challenges it created for your stay. We understand how important accessibility and cleanliness are, and we regret falling short in these areas. Your comments regarding the missing amenities and hallway conditions have been shared with our team for immediate improvement. We appreciate your honesty, as it helps us do better. We hope to provide a more comfortable experience next time. Sincerely,Hotel Management
DO NOT STAY HERE!! This is the second time we have stayed at this property and for it to be so new they have many issues. The last time there was no hot water, this time the elevators are broken and I have a bad knee. We were on the second floor and made our stay very uncomfortable. The phone in our room did not work so we realize we didn’t have much toilet paper. We couldn’t call down and get housekeeping. Also the toiletries they left in the bathroom were empty, so I’m not even sure why they bothered.
Business response:
Dear Samantha, We're truly sorry to hear about the inconveniences you experienced during your stay, especially with the elevator and room amenities. We understand how frustrating these issues can be and sincerely apologize for the discomfort it caused. Your concerns have been shared with our maintenance and housekeeping teams to ensure improvements are made. Guest comfort and satisfaction remain our top priorities, and we are working diligently to address these concerns. We hope to provide a much better experience in the fut... read more
The property had a very bad smell is not breakfast friendly if you want a hotel that serve breakfast please do not go there. The elevator stopped working. The smell was horrible.
Business response:
Dear Guest, We apologize for the issues you encountered during your stay, particularly regarding the odor, elevator, and breakfast experience. We take all guest concerns seriously and will work to address the smell and maintenance issues promptly. Our team strives to provide the best service, and we regret that we fell short during your visit. We truly appreciate your comments and hope to provide you with a more pleasant experience in the future. Sincerely,Hotel Management
Definitely not staying here again front desk was really nice that was about it. Beside rail road tracks and fire alarm went off because someone was smoking in there room and they said they offer breakfast but it’s just grab and go muffins
Business response:
Dear Guest, We understand that external factors like nearby trains and unexpected disruptions can impact your stay, and we regret any inconvenience caused. While our breakfast is designed for convenience, we recognize it did not meet your expectations. Your input helps us improve. We appreciate your feedback and are glad to hear our front desk team made a positive impression. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we c... read more
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 751 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.