Extended Stay America Suites - Lancaster County

Lila 

on Expedia

5 years ago

Disappointed!!! I rented two rooms for 2 nights but when I got the key card for one of them and opened the door there were someone else's belongings. They gave me another room after I refused to wait til 5pm to have them clean that room ( I got there at 3ish). The 2nd day they didn't put any fresh towels (I didn't have the "do not disturb sign" and still no frah towels or linens. The bed was not comfortable enough. I honestly didn't like my stay. Will not stay here again. All the "fabulous" reviews are lies!!! 

Anonymous 

on Expedia

5 years ago

Place was filthy! Advertised as daily housekeeping... there is none on weekends and only light cleaning during the week... I’ve never ever seen that in a hotel before! The hotel stunk of smoke and the manager had allows her dog to roam around and sit on the couches! Gross! Also no collar or leash on the dog! Worst hotel experience ever! 

JONG 

on Expedia

6 years ago

Everything was upset When I arrived at the hotel, I tried to check in.The employees asked my family name. Then he told me that there was no room. Go to the hotel nearby....I drove with my friends again and went to another hotel. We were assigned a room because we thought it was the same hotel. I went to the room with my luggage, but as soon as I opened the door, I smelled like a cigarette. The room we reserved is a hotel with no smoking room, queen size bed, sofa bed, and kitchen. Everything we reserved was the exact opposit... read more

Philip 

on Expedia

6 years ago

Broken Elevator The elevator was broken and we were on the top floor with my handicapped brother--not a good situation. It took us 15 minutes to get up or down the steps. PLEASE fix your elevator!!!! 

Molly 

on Expedia

6 years ago

Not clean I booked two staff members here for business travel. Room was filthy with lots of dirt inside the beds. Hotel changed rooms, but I decided to book them elsewhere instead. Gross! 

joan 

on Expedia

7 years ago

Very nice location Need to improve!kitchenette need some improvement. for one stainless steel pots and pans.breakfast was disgusting. 

Anonymous 

on Expedia

11 years ago

not for me The bed leaned to one side and was very uncomfortable. No maid service, did not know this when booking! 

Can't take smoke 

on Expedia

12 years ago

Did not honor request I requested a non-smoking room due to smoke allergies. Hotel blamed booking agency for not telling them about the request. Would not give me a non-smoking room. My room reeked of smoke and I had a terrible stay. Never using hotel or booking agency again. Neither care that they caused me health discomfort. Wrote to both after my stay and neither cared. Hotel was dirty and hotel staff were unprofessional.