Extended Stay America Suites - Lancaster County's cover image

This profile has been claimed by the business owner or representative.

Extended Stay America Suites - Lancaster County

3.9
  • Hotels
  • Mountville, PA

About this business

HospitalityHotels

Location details

314 Primrose Ln, Mountville, PA, 17554, United States

Get directions
WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.9720 reviews
Select a rating
Michael's profile image
Michael 
2 years ago

Room was to be a non-smoking room but the hallways and the room smell like musky cigarettes. The room had cigarette burns in the carpet and the air vents in the room were gross. I would like a refund for this stay it was a horrible experience. My family had to sleep fully clothed as that’s how dirty it felt. Unfortunately, there was nothing else available in the area to leave the hotel 

Business response:

Thank you for your feedback. We apologize for the issues you had with the room. Unfortunately I can not find any record of the issues you had. We would have gladly moved you to a different floor given the chance. I will speak with my GM in regards to a refund 

Denise's profile image
Denise 
2 years ago

Business response:

Thank you for your feedback 

Wellington's profile image
Wellington 
2 years ago

Needs more maintains The place was nice and somewhat clean, unfortunately we notice areas of the room with pet hair and my wife end up having an allergic rash all over her body. We had pet hair all over our bags and in the sofa bed. 

Chad's profile image
Chad 
2 years ago
Patricia's profile image
Patricia 
2 years ago

The hotel smelled of weed. Our room was freezing with hardly any blankets. 

Business response:

Thank you for your feedback. We are sorry to hear you did not enjoy your stay. 

Ashley's profile image
Ashley 
2 years ago

Business response:

Thank you for your feedback. We are sorry you did not enjoy your stay with us. 

Benjamin's profile image
Benjamin 
2 years ago

Expensive motel For the nightly rate the rooms and hotel amentities are far below substantiating that value. All around dated property. 3rd floor is smoking and it infiltrates every part of the hotel. Nothing in the room was clean or well kept except thankfully for the bed. Although mattress was very worn out and uncomfortable. The property as a whole is very dirty, staff were friendly but cant make up for the poor quality of the rooms. Again the price is very steep, the amenities and comfort level are that of a $70 a night ... read more

Business response:

Thank you for your feedback. We are sorry for the experience you had during your stay. 

Emma's profile image
Emma 
2 years ago
Alyssa's profile image
Alyssa 
2 years ago

When entering our room we were hit with this overwhelming smell of cigarette smoke, although we had a nonsmoking room. The room was outdated and had fruit flies around the microwave. When we went to the pool, I ended up skimming it because it was full of dead bugs and their was a man smoking in the pool even though it was a smoke free area. It wasn't the worst room that I have stayed in, but I wouldnt go back. 

Business response:

I would like to apologize for the issues you had during your stay. I have not found any notations of the issues. Did you speak with our Front Desk Staff? We would have happily corrected the issues to make your stay more comfortable. The pool is an outdoor pool. Unfortunately we do not have staff to tend to the pool all day. 

Frequently asked questions about Extended Stay America Suites - Lancaster County

How is Extended Stay America Suites - Lancaster County rated?

Extended Stay America Suites - Lancaster County has a 3.9 star rating with 720 reviews. 

When is Extended Stay America Suites - Lancaster County open?

Extended Stay America Suites - Lancaster County is open now. It will close tomorrow at 12:00 a.m.