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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional We loved the fact that there was a full stove. The room was a great size and very comfortable
Good I didn't like that they did not have bathtubs or breakfast The room and affordable
Business response:
Dear Shelly, Thank you for taking the time to share your feedback with us. We’re happy to know that you found the room comfortable and the pricing affordable, as providing value to our guests is important to us. We understand your disappointment regarding the absence of bathtubs and breakfast, and we sincerely apologize if this affected your stay. Your comments are valuable and have been noted as we continuously review our amenities and services for future improvements. We truly appreciate your stay and hope to better meet y... read more
Exceptional
9/10 The hot water was out, but did to an issue with the heater. That's about it. The rooms were nasty and tidy. Very accommodating. The staff were exceptional and provided great service.
Business response:
Dear Aaron, Thank you for sharing your feedback with us. We appreciate your kind comments regarding our staff and are pleased to know they were accommodating, exceptional, and provided great service during your stay. At the same time, we apologize for the concerns you noted regarding room condition and the temporary hot water issue caused by the heater. We understand how important these comforts are and regret any inconvenience caused. Your feedback has been shared with our maintenance team for review and improvement. We tru... read more
Exceptional
Stay was comfortable, affordable, clean and close to our facility. Would definitely stay again. When booking the room from the images I saw when selecting a room it appeared that the main bed was in a different room from the hide-a-bed, which wasn't the case. The location was close to the facilities that we were needing to be at. It was clean and affordable. Beds etc were comfortable. Would definitely stay again.
Business response:
Dear Guest, Thank you for sharing your thoughtful feedback. We are delighted to hear that you found your stay comfortable, clean, and affordable, and that the location was convenient for your needs. It is wonderful to know that the beds and overall accommodations met your expectations, and we appreciate your kind mention that you would stay at Extended Stay America again. We also sincerely apologize for any confusion regarding the room layout as shown in the booking images. Your comments will be shared with our team to ensur... read more
It was nice and clean and close to the facility we were going to
Pleasant
Neither good nor bad We had to order the food utensils because they did not have them in the room, they asked for them and what they give are super small pots and pans and to top it all, I never received the coffee maker or the toaster. They also gave dish soap, but they do not give you a sponge to wash. The bathroom was dirty and the drawers full of hair. The window frame was also dirty and had dead animals. The sofa bed has no protector, so take your sheets if you use it, and it is not comfortable at all. What was paid for... read more
Business response:
Dear Raquel, Thank you for taking the time to share your experience. We are glad you found our location quiet, but we sincerely apologize for the issues you encountered, including missing kitchen items and cleanliness concerns. We also regret the inconvenience with the sofa bed and its comfort. Your feedback is valuable and has been shared with our housekeeping and front desk teams. We appreciate your understanding and hope to serve you better on your next visit. Sincerely Hotel Management
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 627 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.