Extended Stay America Suites - St. Louis - Fenton

Business response:

Dear Brittney, Thank you for staying with us and for sharing your comments. We’re glad to hear the space worked well for your last-minute stay. However, we regret missing any opportunities to make your stay more positive. Your feedback has been shared with our team to help improve consistency in guest amenities. We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother and more seamless experience. Sincerely, Hotel Management 

Business response:

Dear Brittney, We appreciate you taking the time to share your feedback with us. While we’re glad to hear that the room size worked well for your stay, we regret the concerns you experienced with the towels. Your comments have been shared with our team to help improve consistency in room preparation and guest comfort. We hope to have the opportunity to provide an even better stay in the future. Sincerely, Hotel Management 

Business response:

Dear MARCIANO, Feeling at home during your stay is exactly what we love to hear! We’re delighted that the updated space and suite-style layout made your visit so comfortable and enjoyable. It’s wonderful to know you had such a positive experience and are planning to return on your next trip to Fenton. Thank you for sharing your kind feedback. We truly appreciate it and look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Linda, Thank you for being our guest and taking the time to share your review. While we’re pleased to hear that you found the room to your liking, we regret that the breakfast offering did not meet your expectations. Our complimentary grab-and-go breakfast is designed to provide a quick start to the day, though we recognize some guests may prefer additional variety. Your comments are appreciated and will be reviewed as we look to enhance future offerings. We appreciate your perspective and hope to welcome you back for a... read more

Business response:

Dear Timothy, We’re glad to hear that your stay provided good value for your family and met your needs overall. However, we regret that aspects of the room setup and comfort did not meet expectations, particularly the in-room supplies and bedding. We also understand the disappointment with the breakfast offering and the lack of clarity about available kitchen items. Your comments have been shared with the appropriate teams for review so we can address these concerns and continue improving the guest experience. We appreciate ... read more