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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Peaceful but not clean enough I always clean & sanitize every where I go but it was a good thing I had my cleaning supplies. The coffee table, couch & kitchen table all had visible spots of unclean areas! The tub wasn’t clean, hair on the toilet & in the bathroom sink! The floors hadn’t been mopped especially in the single bedroom next to the bed & nightstand! The young lady at the front desk was nice & the property was very peaceful!
Business response:
Dear Kamilah, We appreciate you taking the time to share your experience. It’s wonderful to know you found the property peaceful and had a positive interaction with our front desk staff. However, we’re sorry to hear that the cleanliness of your room did not meet expectations. We’re addressing these matters with our team to prevent future occurrences. Guest comfort and satisfaction are our priorities, and we value your feedback. We would love the opportunity to provide you with a more polished and refreshing stay on your next... read more
Pleasant
Exceptional
Exceptional Washer and dryers broken and had to walk to other buolding to do laundry Very nice cozy rooms.. everything u need to feel at home.
Wonderful
I got what I paid for Cleanliness, not enforcing non-smoking, & not equipped with what’s listed 1st room, the latch was locked & couldn’t get in, so they gave me a bigger 2-bedroom, which the layout was a cool, staff was very nice & apologetic. The 2nd room had 2 microwaves- 1 didn’t work, the other made sparks fly & possibly blew a fuse. No hair dryer or kitchen utensils as listed on the list of amenities. Also no smoking but halls smelled of smoke (cigs & pot). The staff was super so I feel bad about a negative post but no... read more
Business response:
Dear Judi, Thank you for sharing your experience. We are glad that our staff was helpful and accommodating and that you appreciated the upgraded room. However, we sincerely apologize for the maintenance issues, missing amenities, and smoke odors you encountered. Guest comfort is our priority, and we regret that these aspects did not meet expectations. Your feedback will be shared with our team to address these concerns and improve the overall experience. We appreciate your honesty and are grateful for the opportunity to make... read more
Wonderful
Exceptional Great Great deal
Exceptional
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 589 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.