This profile has been claimed by the business owner or representative.
Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent place nicely priced through Booking their pool was closed and they didn't mention it. The kids were VERY disappointed. The first room we got had the air conditioner leaking all over the carpet and the refrigerator froze everything even at the lowest setting. Fortunately we were moved to another room . The breakfast was kinda a joke. So don't count on anything decent. Make sure you go to the booking site because their rate was way higher. The rooms were nice and comfortable. The location a bit out of the way but perfec... read more
it was ok the manager was rude,and nothing was ever really clean the rooms that were actually clean,and the nice feel of home
Exceptional
Very Good
Exceptional
It was good when we had to leave our house due to some damage and needed a place to stay due to repairs, but wouldn’t st I had to wipe down the room because the floors were sticky, dirt on kitchen appliances, dead bugs on bathroom counter. the lobby was unkept with cabinets torn off the walls, entrance to building was supposed to be by key, but the key pad was broken so it was just kept unlocked. The space was a good size, the beds were comfortable, and thectv was large.
Wonderful
Exceptional Todo me gusto Las istalaciones
Bad I got a call from the motel the morning of my reservation telling me that the room I requested was "overbooked." I was told that for an extra fee I could book another room. This is a classic "BAIT AND SWITCH" ploy. I found out that this happens with some motels when a third party booking is used and the motel tries to get more money from the customer. I was told by their employee that either I pay up or they would cancel my booking. I refused to pay! I would caution Booking.com to be more careful of who you do business w... read more
Business response:
Dear Eric, Thank you for taking the time to share your experience. We sincerely regret the inconvenience you encountered regarding your reservation. Please know your feedback is taken very seriously. Overbooking situations can sometimes arise through third-party booking platforms, and we are actively working to improve coordination to avoid such issues in the future. We deeply apologize for the frustration caused and truly value your input in helping us improve. We hope to regain your trust on a future visit. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 589 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.