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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair The bed was very comfortable.
Business response:
Dear DeMarsh, Thank you for taking the time to share your feedback. We are pleased to hear that you found the bed very comfortable, as providing a restful and relaxing stay is one of our top priorities. We truly appreciate your positive note and are glad that this aspect of your visit met your expectations. Your comfort and satisfaction mean a great deal to us, and we look forward to welcoming you back. Sincerely, Hotel Management
The worst hotel I’ve ever stayed at. Get better customer service….. This hotel was thee worst of the worst. The man that works during the day is thee best! He deserves a raise. The lady with glasses and her hair in a bun was the worst customer service worker ever!!! Tried to fight me in front of my kids. And the lady that works the over night shift was on meth.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. While we are pleased to hear that our daytime team member provided excellent service, we sincerely apologize for the negative experiences you described with other staff members. The behavior you mentioned, including confrontations and concerns about professionalism, is unacceptable and does not reflect our standards. We take these matters very seriously and will address them with our management team. Your feedback is invaluable in helping us improve, and we hope to ha... read more
Terrible. Better front desk “Amanda” that’s what she said her name was was the most rude person I have ever met. We went down to the front desk multiple times while she was working and she was no where to be found. With a LONG LINE at the front desk. She needs to be fired immediately. She is the older lady with glasses and a pony tail. The you man working during the day, the African amazing woman and the manger were great!!!
Business response:
Dear Anthony, Thank you for sharing your detailed feedback. We are pleased to hear that some of our team members provided excellent service and made a positive impression during your stay. However, we sincerely apologize for the challenges you experienced with the front desk team member. Your comments will be shared with our management team to address these concerns and ensure improved front desk service and responsiveness. We value your feedback greatly and hope to welcome you back for a smoother, more enjoyable experience ... read more
Poor Room was not cleaned properly. Previous guests belongings still in room Good location
Business response:
Dear Jordan, Thank you for sharing your feedback with us. While we are glad to hear you appreciated our convenient location, we sincerely apologize for the condition of your room upon arrival. Finding previous guests’ belongings and experiencing improper cleaning is unacceptable and not reflective of the standards we strive to maintain. We have shared your comments with our housekeeping team to ensure rooms are thoroughly inspected and prepared before every check-in. Your feedback helps us improve, and we truly appreciate yo... read more
Bad I got a call from the motel the morning of my reservation telling me that the room I requested was "overbooked." I was told that for an extra fee I could book another room. This is a classic "BAIT AND SWITCH" ploy. I found out that this happens with some motels when a third party booking is used and the motel tries to get more money from the customer. I was told by their employee that either I pay up or they would cancel my booking. I refused to pay! I would caution Booking.com to be more careful of who you do business w... read more
Business response:
Dear Eric, Thank you for taking the time to share your experience. We sincerely regret the inconvenience you encountered regarding your reservation. Please know your feedback is taken very seriously. Overbooking situations can sometimes arise through third-party booking platforms, and we are actively working to improve coordination to avoid such issues in the future. We deeply apologize for the frustration caused and truly value your input in helping us improve. We hope to regain your trust on a future visit. Sincerely, Hote... read more
Fair
Not worth the money, wish we could have gotten a refund Didn’t like much at all, pictures of outside door, fridge in hallway and mattress at bottom of stairs The room was nice and clean, the property was not so much, outside doors do not such so they can’t lock and be secure, property run down, pool has been filled in and you can’t even use the patio area. The included breakfast was coffee and some packaged ok looking muffins. Black granules came out of the hot water container. There was broken doors in the hallway and a mat... read more
Business response:
Dear Pamela, We are sorry to hear that your stay was disappointing, especially after a long day of travel. While it’s good to know that your room was immaculate, we regret that the overall condition of our property did not meet expectations. Issues such as broken doors, poor maintenance, limited breakfast options, and a lack of security are unacceptable. Thank you for bringing these serious concerns to our attention. Your feedback will be shared with the appropriate teams for immediate review and implementation of necessary ... read more
I liked that the woman at check in and the woman at check out were very nice and very accommodating. I liked that the woman at check in and the woman at check out were very nice and very accommodating.
Business response:
Dear William, Thank you for your kind words about our staff! We're glad that the staff at check-in and check-out provided you with a warm and accommodating experience. We'll be sure to pass along your appreciation to them. We strive to deliver excellent customer service, and it's great to know we hit the mark with you. Thanks for choosing us! Sincerely, Hotel Management
Clean please. Floors, and tables were not wiped off. Floor was dirty multiple spots/spills on floor. Tables had cup rings and dusty. Couch was dirty with spots. Roll chair was covered in crumbs/dirt. Staff was nice. Location convenient.
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 631 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.