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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad The front desk receptionist was very rude,I also asked for a different room and she said there was none. The bathroom in our room was very dirty. Hairs in bathtub. Allover. Besides that it was ok. Very dusty The hallways smelled clean. The sheets were clean as well.
The tv was missing and one of the rooms a/c was not working and the bath tub was not cleaning Nothing I didn’t
Business response:
Dear Burton, We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and well-maintained environment is our priority, and we regret the inconvenience caused and any disappointment during your stay. Your feedback is invaluable, and we will address these concern with our maintenance team for improvement. Should you choose to stay with us again, we would love the opportunity to provide you with a much-improved experience. Sincerely, Hotel Management
Bad None
Poor
This motel is a dump and you want feel safe. Every thing about this property was bad in friendly staff the smell microwave was dirty mold in the bathroom people hanging out smoking where you enter trash left from morning to evening when you return very noisy people bumping arguing fussing very unpleasant Nothing
Business response:
Dear Timothy, Thank you for sharing your experience with us. We are deeply sorry about the challenges you experienced during your stay. Your concerns are not reflective of the standards we aim to uphold. Please rest assured that we are taking steps to investigate and resolve these matters to ensure the safety and comfort of all guests. Thank you for bringing these matters to our attention. Smoking is never allowed on the hotel premises. Considering this a rare incident, we hope to regain your trust. Sincerely, Hotel Manageme... read more
Bad There was blood and pee on the bathroom when my family got there. The GM came to my room after they was no hot water also and said he would take care of everything. That was a lie. Nothing was fixed. Horrible place There is nothing to like about this property.
Business response:
Dear Arec, We truly apologize for the challenges you faced during your stay. The cleanliness and maintenance issues you described are unacceptable and do not meet the high standards we strive to provide. We understand how frustrating it must have been, especially with the lack of follow-through on resolving the hot water issue. Your feedback has been shared with our team, and we are taking immediate steps to address these concerns. Please accept our sincerest apologies for the inconvenience caused. We hope you will consider ... read more
Bad
It was ok, but not really good for families. It smelled overwhelmingly like smoke outside, but the room wasn’t bad, except not big enough for a family, couldn’t close door, kitchen, but no dishes. When checking in, a young man was cursing loud and consistent behind the counter, when waiting a while for someone else to actually do the check-in. Hotel said breakfast was included, but it wasn’t, unless bars are what you eat for breakfast, and they didn’t even leave any out a minute past time. Property was just okay for the amou... read more
Business response:
Dear Brenda, We certainly apologize for not meeting your expectations regarding the cleanliness, breakfast, and the check-in issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We regret your disappointment but are grateful for your understanding. We value your feedback and hope to accommodate you again with the exceptional stay you deserve! Sincerely, Hotel Management
Pathetic My room had not been cleaned. The bathroom still had the prior guests stool in the toilet and soap/shampoo in the shower. The bed had the mattress pad on it, but was not made. The HVAC in the bedroom did not work at all and it was a chilly night. The location was okay. The breakfast muffins left something to be desired
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 589 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.