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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Good
Exceptional
It was good when we had to leave our house due to some damage and needed a place to stay due to repairs, but wouldn’t st I had to wipe down the room because the floors were sticky, dirt on kitchen appliances, dead bugs on bathroom counter. the lobby was unkept with cabinets torn off the walls, entrance to building was supposed to be by key, but the key pad was broken so it was just kept unlocked. The space was a good size, the beds were comfortable, and thectv was large.
Wonderful
Exceptional Todo me gusto Las istalaciones
We survived. There were blood splatters on the entry door, bathroom doors and bathroom floor. The microwave stopped working the night before our checkout. The floors in the suite had not been cleaned. They were sticky and had visible debris. The bedding had stains on it, and was paper thin. There were visible holes in the wall that had not been patched. The appliances in the kitchen had not been thoroughly cleaned. The vents look like they've never been cleaned. Location was good, but I'm from the area so I'm very familiar. ... read more
Business response:
Dear Jan, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear you found our location convenient and that our staff was professional. However, we are truly concerned and sincerely apologize for the cleanliness and maintenance issues you experienced, including the condition of the suite, bedding, appliances, vents, and microwave. This is not reflective of our standards. Your comments have been shared with our housekeeping and maintenance teams. We appreciate your honesty and hope to ha... read more
When I have to clean my room I’m done. It was filthy absolutely disgusting, Location was convenient
Business response:
Dear teresa, Thank you for sharing your experience with us. We are glad to hear that you found our location convenient, but we are truly sorry to learn that the cleanliness of your room did not meet your expectations. This is not the standard we strive to provide, and we sincerely apologize for the frustration this caused. Your comments have been shared with our housekeeping and management teams. We hope we have the opportunity to restore your confidence and welcome you back. Sincerely, Hotel Management
The worst stay ever in history low power the time Everything is bad about this property Very, very bad customer service not clean no power we stayed without power we cannot sleep. We cannot do anything we’re supposed to do they ask for refund because they are the worst day ever in the history low power low power bad customer service liars
Business response:
Dear Adel, We are extremely sorry to read about your experience and sincerely regret the inconvenience and frustration you faced during your stay. A power-related issue and the resulting discomfort are certainly not the standards we aim to deliver, and we apologize for the impact this had on your rest and plans. We are also concerned about your comments regarding cleanliness and customer service, and will be shared with our management team. Your feedback is taken very seriously as it helps us improve. We truly hope you will ... read more
Poor Hallways smelled like dog pee, floors were extremely sticky. 2 separate bedrooms
Business response:
Dear Timmy, Thank you for your feedback. We are sorry your experience was affected by an unpleasant atmosphere during your stay. Our maintenance and housekeeping teams will carefully inspect and refresh all areas to ensure a cleaner and more comfortable environment for every guest. Your feedback is greatly appreciated, and we hope to provide a more pleasant visit experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.8 star rating with 667 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.