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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional
Very Good
Exceptional
It was good when we had to leave our house due to some damage and needed a place to stay due to repairs, but wouldn’t st I had to wipe down the room because the floors were sticky, dirt on kitchen appliances, dead bugs on bathroom counter. the lobby was unkept with cabinets torn off the walls, entrance to building was supposed to be by key, but the key pad was broken so it was just kept unlocked. The space was a good size, the beds were comfortable, and thectv was large.
Wonderful
Exceptional Todo me gusto Las istalaciones
Fair Very dusty and black mold looking stuff in widow lin living room, also a lot of dust by the open installation, floor Very dusty also Just need to do better with dusting. Everything else was clean Beds comfortable,great location.
Business response:
Dear Yvette, Thank you for sharing your feedback and for noting both what worked well and where we can improve. We’re glad to hear you found the beds comfortable and the location convenient; however, we’re sorry that the condition of the room left a negative impression. The concerns you raised regarding dust and buildup in certain areas are disappointing, as every room should be thoroughly prepared prior to arrival. Your feedback has been shared with our housekeeping team to ensure greater attention to detail during cleaning... read more
Poor The 1st room they put us in the bathroom was dirty. Poop stain in toilet, shower not clean, sink not clean. Kitchen cabinets had trash still in them. Bathroom door was broken, the mirror in bathroom was broken and the towel rack fell down when we got a towel off of it lol. Also the bathroom door wouldn't close due to that being broken as well. Couldn't get front desk to answer to switch out rooms. We were exhausted from driving for hours so just went to bed because that appeared to be OK. The next morning we did call fr... read more
Business response:
Dear Lori, We’re very sorry to hear that your stay did not meet expectations and that your arrival experience was so disappointing. Every room should be thoroughly inspected to ensure cleanliness standards are met and that all fixtures are in proper working order before being allocated to guests, and we apologize that this was not the case during your visit. We also regret that you were unable to reach the front desk at the time you needed assistance, especially after a long drive, as timely support is essential in situation... read more
Bad
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.8 star rating with 704 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.