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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property needs a complete overhaul The marijuana smell in the building is overwhelming - smells like a skunk!! You could use a key card and shimmy it in a huge crack to get into my room. There were roaches! No thanks! Never again!!!! never ate it
Employee stressed no smoking but the whole facility smelled smoky. Room and bathrooms were not clean poor food selection breakfast is not good. went and got McDonald's instead
Business response:
Dear Brian, We apologize for the disappointing experience during your stay. While we strive to maintain a smoke-free environment, we regret that we fell short of ensuring a fresh and welcoming atmosphere throughout the property. Please know that your feedback, including the cleanliness and breakfast options, will be shared with our team to address these shortcomings and improve the overall guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerel... read more
I booked this facility due to having medical treatments at a nearby hospital. It was absolutely awful! I think this ext There was nothing in the kitchenette. The mattress was like a camp cot, one thin blanket on the bed. The whole facility was dirty. Absolutely nothing! I booked seven nights and only stayed two! The whole facility was dirty!!
Business response:
Dear Pamela, We sincerely apologize for the disappointing experience you had during your stay. We understand how important it is to have a comfortable and clean space, especially while undergoing medical treatments, and we regret that we did not meet your expectations in these areas. Please be assured that we will address the issues you raised with our team to ensure improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospita... read more
Poorly maintained Maintenance very poor. Sink full of caulk, outer building doors didn't shut/lock. I had to walk back to the office to get bedding for the sofa bed. Staff friendly and honest. Let me know before I checked in that the only rooms left had broken door locks. It was late and I was tired. Once in the room, the safety internal door lock works. Beds comfortable.
Business response:
Dear Virginia, We’re glad our team was friendly and transparent with you and that you found the beds comfortable. However, we sincerely apologize for the maintenance issues you encountered during your stay. We regret that this impacted your stay. Please know that we are addressing the concerns you raised with our team to ensure a more seamless experience for the future. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
I will never stay here again, wish I would have not checked in and cancelled my stay there. Everything! Disgusting. Smelt of weed and mold. Filthy. No towels; not that I would have used them. Floors looked like they hadn’t been cleaned in months! Cat food and hair everywhere in our room. Felt unsafe. People yelling at all hours of the night. Broke down vehicles. Poor upkeep. Not worth the money spent! $20 room TOPS. Nothing. Absolutely nothing!
Business response:
Dear Donald, We apologize for the unpleasant experience during your stay. The conditions you described are truly concerning, and we understand how upsetting this must have been. Cleanliness and comfort are our top priorities, and we will be addressing this with our team to ensure that these issues are resolved and handled more effectively in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Fair
Nice people working at a sketchy looking motel. “Breakfast” was sad, packet of instant oatmeal, muffin, or cereal bar. Room had electrical problem with air conditioner. Guests were noisy late at night in parking lot outside room. Paint bubbled off wall in bathroom. Generally clean but upkeep/maintenance needs attention. Front desk looked unprofessional and very messy reception room (initially wasn’t even sure I was in the right place because it looked like a storage area). Staff was very nice.
Business response:
Dear Randy, We’re glad that you found our staff to be friendly and accommodating. However, we genuinely regret that the breakfast offerings did not meet your expectations and that you experienced noise disturbances during your stay. Your comments regarding the room’s maintenance and the overall appearance of the front desk are concerning, and we appreciate you bringing them to our attention. Please rest assured that we take these issues seriously and will be addressing them with our team to enhance the guest experience movin... read more
I would not stay again The smell of the room was horrible. I think it was mold. The hallway smelled like cat pee. There was blood or something splattered on the wall. The shower had pubic hair from the guest before. The staff was friendly
Business response:
Dear Renfroe, We appreciate your kind words about our staff. However, we’re truly sorry that your stay did not meet your expectations and that the cleanliness issues impacted your comfort. We take these matters seriously and will address them with our team to ensure that our property upholds our standards for all guests. We appreciate you bringing these issues to our attention. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the h... read more
Great price, terrible place. Dirty futon, possibly blood stains, who tf knows.
Business response:
Dear Brendan, We’re glad you found our pricing appealing. However, we apologize that your experience was impacted by cleanliness issues. The conditions you described are concerning, and we are addressing this with our team to ensure a thorough inspection and proper cleaning of all furnishings. Thank you for bringing this to our attention; your feedback is essential as we strive to improve the comfort and quality of our accommodations. We truly hope you will give us another chance to prove we are committed to providing outsta... read more
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 589 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.