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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible No free wifi like advertised. Found someone Bag hidden in bathroom. Had to move bed to shut bedroom doors. Had to lift up on door to get it to shut probably. Asked if they could come up n get dirty towels n. Take trash out they told us we had to bring towels down. N they would exchange them rudely. Than. We had to take the trash all away to the dumpster. Breakfast was. Dry muffins. No lids for the coffee cups. They people who worked night shift would stand in the parking lot outside the door n talk to their friends ... read more
Fair
Just don't stay here. It was disgusting. Dirty, nasty, and gross. Also, check everything for bugs, hair, crumbs, blender blades in the dishwasher. Also, we had a 5 month old and a child in a wheel chair, I reserved 4 weeks in advance and they said we couldn't get the handicap accessible room so we were 1st put on the 2nd floor. The windows were open and it was freezing, it took almost an hour to get a different room, needless to say we were exhausted from the drive there and didn't even feel comfortable sitting down because ... read more
Terrible, don’t go unless you are partying Everything. It was dirty, everything was broken and it smelled like smoke Nothing
Business response:
Dear Abbey, We apologize for not meeting your specifications during your stay. We take great pride in our hotel's service, cleanliness, and maintenance, and we are sorry this did not happen in your instance. Your feedback is invaluable as we constantly seek ways to improve our guest experience. We hope you will return soon for the seamless visit you deserve. Sincerely, Hotel Management
Very Poor
Bad The front desk receptionist was very rude,I also asked for a different room and she said there was none. The bathroom in our room was very dirty. Hairs in bathtub. Allover. Besides that it was ok. Very dusty The hallways smelled clean. The sheets were clean as well.
The tv was missing and one of the rooms a/c was not working and the bath tub was not cleaning Nothing I didn’t
Business response:
Dear Burton, We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and well-maintained environment is our priority, and we regret the inconvenience caused and any disappointment during your stay. Your feedback is invaluable, and we will address these concern with our maintenance team for improvement. Should you choose to stay with us again, we would love the opportunity to provide you with a much-improved experience. Sincerely, Hotel Management
Bad None
Poor
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 631 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.