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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a disaster. Do not stay here!!! The room was not ready when we got there at 6:00 pm. While I was waiting for my room to be ready. Another customer came back to the front desk and demanded a refund because their room was filthy. I should have ran hearing that. But no, I took a chance. Ugh!! My room had the worst odor and was also gross.Only thing clean in the room were the sheets and towels. Breakfast was a bag of instant oatmeal. Good location. Front desk lady was friendly.
Business response:
Dear Rene, We're very sorry to hear about your experience and the impression it left. We sincerely apologize that your room was not ready upon arrival and that you had to wait. We also regret the condition you encountered once you entered the room, as it did not reflect the level of cleanliness and care we aim to provide. Additionally, we're sorry to learn that our grab-and-go breakfast added further disappointment to your overall experience. Your feedback has been shared with our leadership team to address these concerns an... read more
I wish I would’ve spent the extra $25 stayed somewhere else. The strong odor throughout the entire facility. It was overwhelming. The location and price.
Business response:
Dear Ronald, We regret that your stay did not meet expectations. The condition you described in the facility certainly does not meet the standard we aim to provide. It's also disappointing to know the overall experience left you feeling that better value could have been found elsewhere. While we appreciate you noting the location and pricing as positives, we're sorry your overall experience was so disappointing. Your feedback has been shared with the appropriate teams for internal review so these concerns can be more careful... read more
Bad I did not like the fact that no amenities were in the room that were stated on the website absolutely nothing was provided whatsoever the place was dirty bathtub was yucky over all overable place not only that the location then it was in was horrible there were people doing drugs in the parking lots people in and out that I did not see with keys other people were letting him in would definitely not recommend this place and I've also process of complaint with you as well Staff at front desk were nice.
Business response:
Dear Andrea, We’re sorry to hear that your experience did not meet expectations and that your stay was disappointing overall. The condition of the room and overall cleanliness are concerning and have been shared with our housekeeping and leadership teams for review. Regarding in-room amenities, these items are provided upon request at the front desk, in line with brand standards, rather than being readily placed in the suite. We apologize if this was not clearly communicated prior to your stay. We also take matters related t... read more
Disappointing Kids playing tag in the hallways till 3am, setting car alarms of trying to dance to it. No towels or anything you have to supply everything even cook and eating dishes. Laundry is $3.00 a load to wash and to dry. The stairs killed my knees the only elevator was full of kids It was like a little studio apartment.
Business response:
Dear Nancy, We’re sorry to hear that the late-night noise and activity in the hallways disrupted your stay. This is not the quiet atmosphere we aim to provide. We also regret the inconvenience you experienced with access to towels and kitchen items, as these are available upon request at the front desk and should have been clearly communicated. The difficulty you encountered with the elevator and stairs is also noted, as this would understandably add to the overall frustration during your stay. Your feedback has been shared ... read more
Bad
We survived. There were blood splatters on the entry door, bathroom doors and bathroom floor. The microwave stopped working the night before our checkout. The floors in the suite had not been cleaned. They were sticky and had visible debris. The bedding had stains on it, and was paper thin. There were visible holes in the wall that had not been patched. The appliances in the kitchen had not been thoroughly cleaned. The vents look like they've never been cleaned. Location was good, but I'm from the area so I'm very familiar. ... read more
Business response:
Dear Jan, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear you found our location convenient and that our staff was professional. However, we are truly concerned and sincerely apologize for the cleanliness and maintenance issues you experienced, including the condition of the suite, bedding, appliances, vents, and microwave. This is not reflective of our standards. Your comments have been shared with our housekeeping and maintenance teams. We appreciate your honesty and hope to ha... read more
When I have to clean my room I’m done. It was filthy absolutely disgusting, Location was convenient
Business response:
Dear teresa, Thank you for sharing your experience with us. We are glad to hear that you found our location convenient, but we are truly sorry to learn that the cleanliness of your room did not meet your expectations. This is not the standard we strive to provide, and we sincerely apologize for the frustration this caused. Your comments have been shared with our housekeeping and management teams. We hope we have the opportunity to restore your confidence and welcome you back. Sincerely, Hotel Management
The worst stay ever in history low power the time Everything is bad about this property Very, very bad customer service not clean no power we stayed without power we cannot sleep. We cannot do anything we’re supposed to do they ask for refund because they are the worst day ever in the history low power low power bad customer service liars
Business response:
Dear Adel, We are extremely sorry to read about your experience and sincerely regret the inconvenience and frustration you faced during your stay. A power-related issue and the resulting discomfort are certainly not the standards we aim to deliver, and we apologize for the impact this had on your rest and plans. We are also concerned about your comments regarding cleanliness and customer service, and will be shared with our management team. Your feedback is taken very seriously as it helps us improve. We truly hope you will ... read more
Poor Hallways smelled like dog pee, floors were extremely sticky. 2 separate bedrooms
Business response:
Dear Timmy, Thank you for your feedback. We are sorry your experience was affected by an unpleasant atmosphere during your stay. Our maintenance and housekeeping teams will carefully inspect and refresh all areas to ensure a cleaner and more comfortable environment for every guest. Your feedback is greatly appreciated, and we hope to provide a more pleasant visit experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.8 star rating with 704 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.