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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This motel is a dump and you want feel safe. Every thing about this property was bad in friendly staff the smell microwave was dirty mold in the bathroom people hanging out smoking where you enter trash left from morning to evening when you return very noisy people bumping arguing fussing very unpleasant Nothing
Business response:
Dear Timothy, Thank you for sharing your experience with us. We are deeply sorry about the challenges you experienced during your stay. Your concerns are not reflective of the standards we aim to uphold. Please rest assured that we are taking steps to investigate and resolve these matters to ensure the safety and comfort of all guests. Thank you for bringing these matters to our attention. Smoking is never allowed on the hotel premises. Considering this a rare incident, we hope to regain your trust. Sincerely, Hotel Manageme... read more
Bad There was blood and pee on the bathroom when my family got there. The GM came to my room after they was no hot water also and said he would take care of everything. That was a lie. Nothing was fixed. Horrible place There is nothing to like about this property.
Business response:
Dear Arec, We truly apologize for the challenges you faced during your stay. The cleanliness and maintenance issues you described are unacceptable and do not meet the high standards we strive to provide. We understand how frustrating it must have been, especially with the lack of follow-through on resolving the hot water issue. Your feedback has been shared with our team, and we are taking immediate steps to address these concerns. Please accept our sincerest apologies for the inconvenience caused. We hope you will consider ... read more
Bad
It was ok, but not really good for families. It smelled overwhelmingly like smoke outside, but the room wasn’t bad, except not big enough for a family, couldn’t close door, kitchen, but no dishes. When checking in, a young man was cursing loud and consistent behind the counter, when waiting a while for someone else to actually do the check-in. Hotel said breakfast was included, but it wasn’t, unless bars are what you eat for breakfast, and they didn’t even leave any out a minute past time. Property was just okay for the amou... read more
Business response:
Dear Brenda, We certainly apologize for not meeting your expectations regarding the cleanliness, breakfast, and the check-in issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We regret your disappointment but are grateful for your understanding. We value your feedback and hope to accommodate you again with the exceptional stay you deserve! Sincerely, Hotel Management
Pathetic My room had not been cleaned. The bathroom still had the prior guests stool in the toilet and soap/shampoo in the shower. The bed had the mattress pad on it, but was not made. The HVAC in the bedroom did not work at all and it was a chilly night. The location was okay. The breakfast muffins left something to be desired
This property needs a complete overhaul The marijuana smell in the building is overwhelming - smells like a skunk!! You could use a key card and shimmy it in a huge crack to get into my room. There were roaches! No thanks! Never again!!!! never ate it
Employee stressed no smoking but the whole facility smelled smoky. Room and bathrooms were not clean poor food selection breakfast is not good. went and got McDonald's instead
Business response:
Dear Brian, We apologize for the disappointing experience during your stay. While we strive to maintain a smoke-free environment, we regret that we fell short of ensuring a fresh and welcoming atmosphere throughout the property. Please know that your feedback, including the cleanliness and breakfast options, will be shared with our team to address these shortcomings and improve the overall guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerel... read more
I booked this facility due to having medical treatments at a nearby hospital. It was absolutely awful! I think this ext There was nothing in the kitchenette. The mattress was like a camp cot, one thin blanket on the bed. The whole facility was dirty. Absolutely nothing! I booked seven nights and only stayed two! The whole facility was dirty!!
Business response:
Dear Pamela, We sincerely apologize for the disappointing experience you had during your stay. We understand how important it is to have a comfortable and clean space, especially while undergoing medical treatments, and we regret that we did not meet your expectations in these areas. Please be assured that we will address the issues you raised with our team to ensure improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospita... read more
Poorly maintained Maintenance very poor. Sink full of caulk, outer building doors didn't shut/lock. I had to walk back to the office to get bedding for the sofa bed. Staff friendly and honest. Let me know before I checked in that the only rooms left had broken door locks. It was late and I was tired. Once in the room, the safety internal door lock works. Beds comfortable.
Business response:
Dear Virginia, We’re glad our team was friendly and transparent with you and that you found the beds comfortable. However, we sincerely apologize for the maintenance issues you encountered during your stay. We regret that this impacted your stay. Please know that we are addressing the concerns you raised with our team to ensure a more seamless experience for the future. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 631 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.