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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair
Not worth the money, wish we could have gotten a refund Didn’t like much at all, pictures of outside door, fridge in hallway and mattress at bottom of stairs The room was nice and clean, the property was not so much, outside doors do not such so they can’t lock and be secure, property run down, pool has been filled in and you can’t even use the patio area. The included breakfast was coffee and some packaged ok looking muffins. Black granules came out of the hot water container. There was broken doors in the hallway and a mat... read more
Business response:
Dear Pamela, We are sorry to hear that your stay was disappointing, especially after a long day of travel. While it’s good to know that your room was immaculate, we regret that the overall condition of our property did not meet expectations. Issues such as broken doors, poor maintenance, limited breakfast options, and a lack of security are unacceptable. Thank you for bringing these serious concerns to our attention. Your feedback will be shared with the appropriate teams for immediate review and implementation of necessary ... read more
I liked that the woman at check in and the woman at check out were very nice and very accommodating. I liked that the woman at check in and the woman at check out were very nice and very accommodating.
Business response:
Dear William, Thank you for your kind words about our staff! We're glad that the staff at check-in and check-out provided you with a warm and accommodating experience. We'll be sure to pass along your appreciation to them. We strive to deliver excellent customer service, and it's great to know we hit the mark with you. Thanks for choosing us! Sincerely, Hotel Management
Clean please. Floors, and tables were not wiped off. Floor was dirty multiple spots/spills on floor. Tables had cup rings and dusty. Couch was dirty with spots. Roll chair was covered in crumbs/dirt. Staff was nice. Location convenient.
Horrible No free wifi like advertised. Found someone Bag hidden in bathroom. Had to move bed to shut bedroom doors. Had to lift up on door to get it to shut probably. Asked if they could come up n get dirty towels n. Take trash out they told us we had to bring towels down. N they would exchange them rudely. Than. We had to take the trash all away to the dumpster. Breakfast was. Dry muffins. No lids for the coffee cups. They people who worked night shift would stand in the parking lot outside the door n talk to their friends ... read more
Fair
Just don't stay here. It was disgusting. Dirty, nasty, and gross. Also, check everything for bugs, hair, crumbs, blender blades in the dishwasher. Also, we had a 5 month old and a child in a wheel chair, I reserved 4 weeks in advance and they said we couldn't get the handicap accessible room so we were 1st put on the 2nd floor. The windows were open and it was freezing, it took almost an hour to get a different room, needless to say we were exhausted from the drive there and didn't even feel comfortable sitting down because ... read more
Terrible, don’t go unless you are partying Everything. It was dirty, everything was broken and it smelled like smoke Nothing
Business response:
Dear Abbey, We apologize for not meeting your specifications during your stay. We take great pride in our hotel's service, cleanliness, and maintenance, and we are sorry this did not happen in your instance. Your feedback is invaluable as we constantly seek ways to improve our guest experience. We hope you will return soon for the seamless visit you deserve. Sincerely, Hotel Management
Very Poor
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 589 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.