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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible From the start staff not very friendly including the manager didn’t have proper linen for our pull out couch very unpleasant smell in hall ways and room room barely cleaned from last people floor sticky wrappers on the floor garbages over flowing outside the manager was out picking garbage off the top and putting in a bag instead of emptying! Will NOT return Not much
Business response:
Dear Ryan, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these several issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your complaint while you were here and apologize for that inconvenience. We will address your feedback with our respective teams to ensure that it does not happen again. It was an ho... read more
Fair
Disappointing
Disappointing
Disappointing Dirty hallways, Housekeeping woke us up in the morning, the sofa bed had no sheets or pillows
Business response:
Dear Miguel,Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Thank you for being our guest. Please return, and we look forward to your next stay with a better experience. Sincerely, Hotel Management
Did the job, but wouldn’t stay here again. Most the lights in the bathroom didn’t work. The smoke alarm was hanging from the ceiling. The breakfast included was not a breakfast, but some mediocre coffee and 2 types of small, prepackaged muffins. The bathroom was not cleaned very well at all. Area was perfect for us
Business response:
Dear Tara, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide y... read more
Wish we just slept in the car. Toilet did not work. I had to get water from the kitchen sink in a garbage can to flush it. Sofa bed smelled like urine. No bedding for it. Daughter slept on a bare mattress. Key wouldn't open outside door. Unit was dirty, bathroom door was scratched all over like a dog was trapped in there. Must I continue? We just happened to arrive late at night (car rental took nearly an hour - - obviously that's not the fault of the hotel) and there was a very nice person behind the counter, but obviously ... read more
Business response:
Dear Brent, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
It was an awful experience. Dirty, no plates/silverware, bed hard, smelled like weed, unsafe, dog barking Nothing, not clean, weed, people hanging everywhere, unsafe Nothing
Business response:
Dear Ryan, Thank you for sharing your thoughts on your recent stay. We were very disappointed to read your comments regarding the cleanliness and security of our hotel. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the gue... read more
Very Poor The room was smell like someone just smoked in. The sink was dirty. The room door need some force to push if not it would not not be closed properly. The ac was too loud. I booked with breakfast but actually there was just some cupcakes and tea which they called it breakfast, see the photo I took of it. So it checked all the negative boxes. Not recommended. Close to the highway so it is easily to get there.
Business response:
Dear Thang, Thank you for choosing us. Please accept our apologies for the inconvenience caused during your stay with us. We are also sorry for not meeting your expectations. Even though our hotel is smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Further, we regret that the room condition was not to your expectations. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience whi... read more
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 589 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.