Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest, We apologize for the lack of water, juice, and fruit during your visit. While our breakfast offerings are limited, we are always looking for ways to improve. Your input has been noted as we explore enhancements to better serve our guests. We hope to welcome you back for an even better experience!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear you found your stay to be a good value and appreciated the coffee. We understand some guests may prefer a more complete breakfast, and we are always looking for ways to enhance our offerings. Your comments help us identify opportunities to improve guest satisfaction. We appreciate you choosing us and look forward to welcoming you back for another pleasant and affordable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We appreciate your suggestion regarding our nighttime staffing levels. While we strive to provide attentive service around the clock, we understand that additional support may enhance the guest experience. Your input is valuable, and we will review our staffing needs to ensure efficiency and responsiveness. Guest satisfaction remains our priority, and we appreciate you bringing this to our attention. We hope to provide you with an even better stay at Extended Stay America next time. S... read more

Business response:

Dear Jeffrey, We sincerely apologize for the inconvenience caused by the relocation of your reservation. While we strive to accommodate all bookings as requested, unexpected overbookings sometimes occur, and we work to provide alternative arrangements. We understand how frustrating this can be and regret that it impacted your stay. Your concerns have been noted, and we will review our processes to improve future experiences. We appreciate your understanding and hope to welcome you back under better circumstances!Sincerely,Ho... read more

Business response:

Dear Briana, We apologize for any misunderstanding regarding our breakfast offerings. As an extended stay hotel, we provide a grab-and-go option, and we regret if it did not meet your expectations. Housekeeping services are scheduled based on extended stay needs, but additional services are available upon request. Your comments are valuable, and we will work on improving communication and service. We appreciate your stay and hope to welcome you back under better circumstances!Sincerely,Hotel Management 

Business response:

Thank you for sharing your experience, James. It’s great to hear you appreciated the new property and rooms. However, it’s concerning that the TV and Wi-Fi did not meet expectations. Guest comfort is always a priority, and feedback like yours helps improve the overall experience. Your comments will be shared with the team to ensure a better stay in the future.Sincerely,Hotel Management