Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Kathryn, Thank you for your wonderful feedback! We’re so glad to hear you had a great experience during your concert trip and that we were able to accommodate your early check-in. It’s fantastic to know you noticed the fresh atmosphere and the pride our team takes in maintaining the property. We truly appreciate your kind words about our front desk and other staff members. They work hard to ensure every guest feels welcome. We're thrilled you found us last minute and even more excited to hear you’ll be back to Extended ... read more

Business response:

Dear Guest, Thank you for your feedback and for considering staying with us at Extended Stay America again in the future. We truly appreciate you giving us the opportunity to host you and are glad to hear there were aspects of your stay that left the door open for a return visit. Your comments help us understand where we’re doing well and where we can improve to make your next experience even better. Our team is committed to providing a clean, comfortable, and welcoming environment for every guest. We look forward to the opp... read more

Business response:

Dear Milagros, Thank you for sharing your experience and for your kind recommendation. We sincerely apologize for the mix-up with your room on the first night and appreciate your patience and understanding as we worked to resolve the issue. We’re glad to hear that everything was sorted out smoothly the next day and that our team made a positive impression with their service. Providing a comfortable and welcoming stay is always our goal, and your feedback reinforces our commitment to that standard. We’re grateful for your sup... read more