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Extended Stay America Suites - Tampa - Casino Area
- Hotels
- Tampa, FL
About this business
Location details
6780 Lakeview Center Dr, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It advertised Breakfast but all there was Oatmeal & Grits instant besides coffee. Not whati calledBreakfast included in yhe advertising.
Business response:
Dear Michael, We apologize for the disappointment regarding the breakfast offering. We understand how important it is for our guests to have a fulfilling breakfast experience, and we regret that our breakfast selection did not meet your expectations. Please know that we are reviewing our breakfast options to ensure they align with guest needs and expectations. Your input is valuable, and we appreciate your comments. We hope to have the opportunity to provide a more satisfying breakfast experience during your next stay.Sincer... read more
La reserva estaba hecha con 1 mes de antelación y cuando llegamos después de manejar 4 horas no tenían habitación disponibles
Business response:
Dear zuset, We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it must have been after a long drive, and we regret any miscommunication that led to this situation. Our team is reviewing our booking processes to prevent such issues in the future. We appreciate your patience and hope to have the opportunity to welcome you back.Sincerely,Hotel Management
We had prepaid for our room. When we went to check in we were told we did not have a room. Even with my paid receipt we were told they had no vacancy. Attendant told us this had just happened with another customer. Very frustrating as it was midnight and after a day of travel. Expedia said they would ref out money. Word of advise confirm your stays don’t assume
Business response:
Dear Shirley, We sincerely apologize for the frustration caused by the reservation issue. Situations like this are not the experience we want for our guests, and we understand how inconvenient it was, especially after a long day of travel. We recommend confirming reservations directly with the hotel to prevent such occurrences. We appreciate your patience and hope to have the opportunity to provide you with a better stay in the future. Sincerely,Hotel Management
We arrived late due to a flight delay. There was NO ONE on this property. The phone to call for late check in was dead. I finally got ahold of someone through a general phone line, who told me they were sold out and I didn’t have a reservation! Basically, the was SOL. But I paid Expedia $238 for this room.
Business response:
Dear Lisa, We sincerely apologize for the issues you experienced with your late check-in. We understand how frustrating it must have been to arrive and encounter such challenges. This is not the level of service we strive to provide, and we will be addressing the phone and reservation concerns with our team to ensure this doesn't happen again. We truly value your business and are disappointed we did not meet your expectations. We hope you will consider giving us another opportunity to provide a better experience in the futur... read more
Kings if
Business response:
Dear Christopher, We appreciate you taking the time to share your experience. If there are any specific concerns or suggestions you’d like to bring to our attention, we’d love the opportunity to address them. Guest satisfaction is important to us, and we are always working to improve. We hope to provide you with an even better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Tampa - Casino Area
How is Extended Stay America Suites - Tampa - Casino Area rated?
Extended Stay America Suites - Tampa - Casino Area has a 3.9 star rating with 986 reviews.
When is Extended Stay America Suites - Tampa - Casino Area open?
Extended Stay America Suites - Tampa - Casino Area is open now. It will close tomorrow at 12:00 a.m.