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Extended Stay America Suites - Tampa - Casino Area
- Hotels
- Tampa, FL
About this business
Location details
6780 Lakeview Center Dr, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole hotel smells of pot smoking Even in the elevators No ice machines Poor breakfast
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We take concerns about odors and cleanliness very seriously and are working to address this matter. Regarding the breakfast, we’re currently reviewing options to improve it for all guests. We also regret any inconvenience caused by the lack of an ice machine and will ensure this is communicated properly in future stays. We hope to welcome you back for a more enjoyable experience in the future! Sincerely, Hotel Management
Waited 15 minutes to check in as mo one was st the desk. Got to room which has nice kitchene, but not a single glass. Cup or plate. Ice trays empty and no ice machine in hotel. No remote in room but desk did provide one. Floors felt like someone came from beach with sand all over the floor. Topper was that the a/c cut off about 10pm and never ran again. In Florida!!
Business response:
Dear Guest, We sincerely apologize for the delay at check-in and the lack of essential amenities in your room. We understand how frustrating these issues can be, and we will be addressing them with our team to ensure that all rooms are properly stocked and ready for our guests. We also regret the inconvenience caused by the A/C and the cleanliness concerns. Your comfort is important to us, and we will work to improve our services based on your feedback. We hope to have the opportunity to welcome you back for a much better st... read more
Bad customer service
Business response:
Dear Guest, We apologize that your experience did not meet your expectations. Customer service is a top priority for us, and we take your comments seriously. We will be addressing your concerns with our team to ensure that we provide the high level of service that our guests deserve. We value your input and are committed to improving in all areas. We hope you will consider giving us another chance in the future to demonstrate the quality of service we strive to offer. Sincerely, Hotel Management
I booked my stay thru expedia, it was a super late arrival redeye flight. The hotel marked me as a noshow so i effectively didnt have a room. Im handicapped so no ada rooms were available even though i requested one. And no accommodations were made to help me with a shower chair as i can not stand for long periods of time. Will not book with extended stay again as a result of this stay.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your arrival and the lack of ADA accommodations available. Guest accessibility and comfort are extremely important to us, and we regret that we fell short in meeting your needs. Your concerns have been shared with our management team to prevent future occurrences. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much-improved stay. Sincerely, Hotel Management
The area was not very nice. The hotel had subpar bedding. There is zero ability to check in or out early or late. “Breakfast included was a pack of oatmeal and a coffee. But no bowls to put the oatmeal in nor was there any hot water or a microwave to cook it if there was a bowl.
Business response:
Dear Guest, We apologize for the issues you encountered during your stay, including the bedding, breakfast, and check-in/check-out flexibility. We value all guest feedback as it helps us to improve our services. We will review the breakfast offerings and work on enhancing the check-in/check-out process to better accommodate guest needs. We hope you will give us another opportunity to provide a more enjoyable experience during your next stay.Sincerely,Hotel Management
Upon arrival to the property I was told my reservation had been moved to a nearby location that was 30 minutes away from downtown. During the check in I was told to pay the remaining balance of $200 even though I had already paid my reservation through Expedia.
Business response:
Dear Guest, We sincerely apologize for the inconvenience regarding your reservation and the confusion with the payment. This is certainly not the experience we aim to provide, and we will work with our team to ensure this issue is addressed moving forward. We understand the frustration of being relocated unexpectedly, and we appreciate your patience. We hope to have the opportunity to provide you with a seamless experience during your next stay. Sincerely,Hotel Management
The fact that the room was not ready, never saw the housekeeper come and clean the room. The fact that the counter lady had to change room and check that the new room given was clean. Because the first room given was not clean at all.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay, including the room not being ready and the lack of housekeeping service. This is not the standard we strive for, and your concerns have been shared with our housekeeping team for immediate review and improvement. We truly appreciate your understanding and hope to have the opportunity to provide a much better experience for you in the future. Sincerely,Hotel Management
It was clean . It looked better online
Business response:
Dear Guest, We apologize if the appearance of the property did not fully meet your expectations based on the online images. However, we’re glad to hear you found the room clean, as we take pride in maintaining a comfortable environment for our guests. Your input is important, and we’ll continue working to ensure our online presence accurately reflects the guest experience. We appreciate your stay and hope to see you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Tampa - Casino Area
How is Extended Stay America Suites - Tampa - Casino Area rated?
Extended Stay America Suites - Tampa - Casino Area has a 3.9 star rating with 986 reviews.
When is Extended Stay America Suites - Tampa - Casino Area open?
Extended Stay America Suites - Tampa - Casino Area is open now. It will close tomorrow at 12:00 a.m.