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Extended Stay America Suites - Tampa - Casino Area
- Hotels
- Tampa, FL
About this business
Location details
6780 Lakeview Center Dr, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Extended Stay was very unorganized and gave us a room but when we got there, there was someone else in the room.They gave away our room and had no more rooms to book us in. They did not offer any assistance in finding us accommodations.When a hotel doesn't have a room available for a confirmed reservation, it's considered a breach of contract. We should have been given the option to stay elsewhere at the hotel's expense or, ideally, have the hotel find us another place to stay at their expense and offer a full refund. Pl... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay, including the confusion with your room and the security concerns. Your safety and satisfaction are our top priorities, and we deeply regret that we did not meet your expectations. We understand your frustration with the situation and will take your comments seriously to improve our operations. We will be investigating the matter further to ensure that all guests are treated with the utmost respect and care. We appreciate your input and hope t... read more
Terrible communication between Expedia and the hotel. When I arrived to check in, my reservation couldn't be made even though I had paid Expedia for my two nights. There was no solution, and I was waiting in the lobby until 2:30 a.m. before finally sleeping in my car.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been, especially after a long journey. We take your concerns seriously and will work with Expedia to ensure better communication moving forward. Our goal is always to provide a seamless experience for our guests, and we're disappointed that we missed the mark. We hope to have the chance to welcome you back for a much more enjoyable stay.Sincerely,Hotel Management
Clean but not worth it Although the hotel was very clean, there was a horrible smell as soon as I entered our room. Kind of like stale urine, weed, and cleaning supplies. My son and I could smell it immediately when we walked in and all throughout the night. On top of that the walls and floors are super thin. I could hear the people talking next to us and the people above us woke me up at 4:15am and I could hear them walking around, scraping chairs, and who knows what else. This went on until I heard them leave at 515am. The... read more
Business response:
Dear Guest, We sincerely apologize for the unpleasant smell you encountered in your room and the noise disturbances during your stay. This is certainly not the experience we want to provide. We will investigate and address these issues to ensure a more comfortable environment for future guests. We also appreciate your comments regarding the refrigerator and window coverings, which we will look into improving. We hope to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management
Worst Stay Ever! The service here was awful. The front desk clerk put me in a room that was already occupied. Staff members arguing and then they quit & deactivated all rooms. There were no staff on the premises & there was no way to contact anyone not even through Hotels.com. We were stuck without our belongings and nowhere to go. It was a mess. NEVER AGAIN will I stay at an Extended Stay America Suites!!!! I don't care what state it's in. BAD BUSINESS
Business response:
Dear Guest, We sincerely apologize for the poor experience you had during your stay. What you described is absolutely not the level of service we strive to provide, and we deeply regret the inconvenience and distress caused. We are currently investigating the issues you mentioned, including the staff miscommunication and lack of support, to ensure that this does not happen again. Your feedback is essential to our improvement efforts. We truly appreciate you bringing this to our attention and hope you will give us another cha... read more
Sheets were dirty, around 3 am there were people running around not sure if it was upstairs or next door, it was super loud couldn’t sleep. Tv was not working properly. Took a while to get tv to work.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. Cleanliness, quietness, and comfort are top priorities for us, and we regret that we fell short in these areas. We will address the concerns with our housekeeping team regarding the sheets, and we are investigating the noise disturbances you encountered to prevent similar issues in the future. We also apologize for the TV trouble and will ensure that it’s resolved for future guests. We truly appreciate your patience and understanding. Thank y... read more
no good
Business response:
Dear Guest, We’re sorry to hear that your experience didn’t meet expectations. We strive to provide a comfortable and enjoyable stay for all of our guests, and your comments will be shared with our team to address areas that need improvement. We hope to have the opportunity to welcome you back in the future and provide a much better experience. Sincerely,Hotel Management
La propiedad todo nuevo y bonito. ¡El servicio ha sido el peor que me he topado en la vida! El personal de recepción se retiró como a eso de las 4:30 pm aproximadamente, fui a buscar comida y a mi regreso estaba cerrada el mostrador de check in y servicio. Mi habitación no abrió con ninguna llave, mis pertenencias adentro, yo con hambre sin poder subir a comer, otros huéspedes llamaron al 911 y llegó el Sheriff y luego de dos horas llegó una empleada. La peor experiencia!
Business response:
Dear Guest, We sincerely apologize for the unfortunate experience you had during your stay. The situation you described regarding the front desk staff and access to your room is unacceptable, and we deeply regret the inconvenience this caused you. This is not the level of service we strive to provide, and we are taking immediate steps to ensure that such issues do not occur in the future. Your feedback is invaluable, and we will work hard to improve our processes. We hope you’ll consider giving us another chance to provide a... read more
There is no breakfast, they have complementary cofee, tea, and hot chocolate.
Business response:
Dear Guest, Thank you for your feedback and for noting our complimentary coffee, tea, and hot chocolate. We understand that the absence of breakfast can be disappointing for some guests, and we appreciate you sharing this observation. We are always exploring ways to enhance our amenities. Your input helps guide future improvements, and we look forward to welcoming you back for another comfortable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Tampa - Casino Area
How is Extended Stay America Suites - Tampa - Casino Area rated?
Extended Stay America Suites - Tampa - Casino Area has a 3.9 star rating with 986 reviews.
When is Extended Stay America Suites - Tampa - Casino Area open?
Extended Stay America Suites - Tampa - Casino Area is open now. It will close tomorrow at 12:00 a.m.