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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bag breakfast was terrible. No protein or fruit included. Essentially carbohydrates. No information on the hotel or where to get local food. Not even a bible.
Business response:
Hello Kathleen, I am truly sorry about the Grab N Go Breakfast, we have the muffins, granola bars, coffee, hot water for tea or hot chocolate. We do not have fruit anymore at the hotels anymore. We do have bibles upon request if you need them.
New favorite place to stay I really enjoyed how spacious the rooms were and how fast the check in and check out was. The staff was friendly and even helped me move rooms when the heater in my room became extremely loud. I'll definitely be staying here again for my next trip.
Business response:
Dear Chrissie, We are incredibly pleased you enjoyed your stay at Extended Stay America. It is always wonderful to see when our guests can enjoy everything about our hotel. Our staff is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon.Sincerely,Hotel Management
Easy check in
Business response:
Thank you Jason, I am glad you enjoyed your stay. We try our best to make sure everyone does.
I really didn’t want to stay at this hotel but considering the circumstances I had no other choice. I would recommend this hotel to anyone nor would I stay here ever again. The hotel was ok but it just wasn’t bright and seem very glommy.
Business response:
Dear Maurice, Thank you for your kind comments about your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management
Business response:
Thank you so much for you survey, we try our best here to make sure everyone enjoys their stay.
Ice trays had old food or something on them, didn’t use, you have to ask the front desk for silverware or a cup. There isn’t a coffee maker or those amenities in the room. The room maintenance was a big 0. The paint in the bathrooom was 2 different colors as if they were hurrying to paint but didn’t finish, burn spots on counter, bed not very comfortable. I did feel safe in the area and it’s right off the freeway and it was a budget choice Wouldn’t stay again
Business response:
Dear Debbie, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 4.1 star rating with 1,030 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.