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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff were very friendly and polite the rooms are very very clean and comfortable
Business response:
Dear Scott, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management
The room smell was very musty. To tired to go get another room after traveling mst of the day.
Business response:
Dear Catherine, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerel... read more
An OK Place Grab and go breakfast was a joke: No juice or fruit, just packaged muffins and granola bars. Several outlets didn't work, we could not have a phone next to the bed. The only towel hanging rod fell out. Room was clean and smelled good, bed was comfortable and the shower was OK. Hall had a noticeable smell of cigarette smoke.
Business response:
Dear William, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our concerned team will visit the room and make changes to improve the mentioned spots on a priority basis, as we want our guests to have a perfect hotel experience while with us. Also, we are sorry for the breakfast choices not meeting your expectations, and your comments are shared... read more
The hotel was ok. But no coffee in the morning, 1 hour before the breakfast closing time.
Business response:
Dear Alain, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry that the coffee was not replenished during breakfast; thank you for bringing this to our attention. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management
Good value for the $. But not overly fancy. My TV didn’t work. It was replaced in 20 minutes. The second day I found the toilet bowl leaking on the floor. They came and addressed it immediately. My Only complaint would be the breakfast of muffins and granola bars. Although I made due. A warm breakfast is always preferred. I found female traveler and family travelers reviews rediculous. If you want the Hilton, book the Hilton. If you want a decent place to stay fir the $ I choose this place. Very close to the Thruway. The sta... read more
Dirty pots were provided stating that they were sanitized. I have pictures of everthing. The microwave had dirt in it. The knobs on the stive were never cleaned. I would have asked for compensation but there was niine at the desk when I checked out.
Business response:
Dear Elizabeth, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7 and will check with the team for any improv... read more
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,869 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.