Extended Stay America - Syracuse - Dewitt

Business response:

Sudesh, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, ​​​​​​​Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. ​​​​​​​Sincerely, Hotel Management 

Business response:

Jasmina, thank you for choosing to stay at Extended Stay America. We're glad to know our location was ideal for you and that overall you had a pleasant time with us.It was a pleasure to have you as our guest, and we hope to see you again soon. ​Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Sue, thank you for evaluating your stay with us. We're sorry for not meeting your expectations with our grab-and-go breakfast. Please be assured that we will share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Alexandra, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you found us to be a good value and that our location was perfect for your needs. Thank you for choosing us and we hope to serve you again in the future. Sincerely, Hotel Management