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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needed a Getaway and this place was top notch. First time staying at an extended stay and everything was clean, and beautiful
Business response:
Wow - Michael, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Not impressed. Area was great, room was big, but but cleanliness of the elevator, back entrance and corridor left a lot to be desired ... Breakfast was very poor compared to competition. Difficult to open the shower door, the kitchen could be modernized, etc. It's the first time we came to this establishment and probably it will be the last time. To be fair, the staff was friendly and the room was clean.
Business response:
Thank you for staying with us. We are glad to read you liked our convenient location and your well-appointed room. That being said, we are sorry for the issues you experienced while here. We have shared your feedback with the concerned teams to be more diligent in their efforts. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
The hotel was very clean and the check-in staff was awesome and very friendly. Our room was very clean and smelled good considering it was a smoking room. The only issue was my husband and I had the "do not distrub and housekeeping came and knocked on the room door and kept knocking. Retrain housekeeping on how not to actually distrub someone when the sign is on the door. Other than that our stay was excellent! We will stay there again when we return to Syracus.
Business response:
Thanks for staying at Extended Stay America. We are happy to know you were benefited with our convenient location and that you liked your clean room. However, we apologize for the service issue you experienced and that they did not meet your expectations. Your concerns have been discussed with the team, and we are reviewing our procedures so this does not happen again. We appreciate your comments and hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely, Hotel Management
Business response:
Thanks for posting your gracious review of Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Extended Stay DeWitt, NY The staff here is so friendly, helpful and courteous that you feel like your at a 5 star resort. So customer service is very highly regarded here. Pricilla the evening front desk representative who recieved me is all smiles, helpful and as freindly as they come. I ended up having to cut my stay short and the GM Shari Gozzi was patient with processing me out through Hotels.com and me running a few minutes after the 12 Noon check out time. She even gave my puppy a treat before we left. The rooms are ni... read more
Business response:
Thanks for choosing Extended Stay America for your stay. We are glad to know your stay with us was comfortable and that you were impressed with the attentive service provided by our staff. I will surely share your compliments with Pricilla and Shari. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Decent for the price but needs updating You get what you pay for the price. Clean but needs updating... lobby, rooms, linens. Chairs in "kitchen" were a little grimy. Staff was friendly, good for a quick cheap stay but wouldn't stay long term.
Business response:
Shan, thank you for staying at our hotel and for the feedback. We are happy to read you had an overall nice stay and that you liked the comfort of our bed. However, we are sorry for the cleanliness issue you experienced while here and regret the inconvenience this caused. We have taken a note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please visit us again and let us make it up to you. Sincerely, Hotel Management
The person above us was extremely noisy literally the entire night. Not only did front desk change our room, they also made sure to put us in a new room where no one was staying above us. They were very accommodating.
Business response:
Thank you for sharing your experience of your stay at Extended Stay America. We're delighted you found our team accommodating and helpful. That being said, we're sorry for the disturbance you had due to noise from the room above you. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Clean and cozy room. Helpful courteous staff. Have stayed multiple times now and will many more.
Business response:
Thank you for choosing to stay at Extended Stay America once again. We are thrilled to know you were comfortable here and were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, Hotel Management
Good amenities Good stay. The outside card readers are a bit wonky - takes a bit of work to get in. The room was comfortable. Breakfast was very basic - muffins, nutrigrain bars, and oatmeal. Would recommend cereal and milk at least. Overall would stay again.
Business response:
Melissa, thank you for sharing your experience at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 4.1 star rating with 1,040 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.