This profile has been claimed by the business owner or representative.
Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for posting your gracious review of Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Extended Stay DeWitt, NY The staff here is so friendly, helpful and courteous that you feel like your at a 5 star resort. So customer service is very highly regarded here. Pricilla the evening front desk representative who recieved me is all smiles, helpful and as freindly as they come. I ended up having to cut my stay short and the GM Shari Gozzi was patient with processing me out through Hotels.com and me running a few minutes after the 12 Noon check out time. She even gave my puppy a treat before we left. The rooms are ni... read more
Business response:
Thanks for choosing Extended Stay America for your stay. We are glad to know your stay with us was comfortable and that you were impressed with the attentive service provided by our staff. I will surely share your compliments with Pricilla and Shari. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Decent for the price but needs updating You get what you pay for the price. Clean but needs updating... lobby, rooms, linens. Chairs in "kitchen" were a little grimy. Staff was friendly, good for a quick cheap stay but wouldn't stay long term.
Business response:
Shan, thank you for staying at our hotel and for the feedback. We are happy to read you had an overall nice stay and that you liked the comfort of our bed. However, we are sorry for the cleanliness issue you experienced while here and regret the inconvenience this caused. We have taken a note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please visit us again and let us make it up to you. Sincerely, Hotel Management
The person above us was extremely noisy literally the entire night. Not only did front desk change our room, they also made sure to put us in a new room where no one was staying above us. They were very accommodating.
Business response:
Thank you for sharing your experience of your stay at Extended Stay America. We're delighted you found our team accommodating and helpful. That being said, we're sorry for the disturbance you had due to noise from the room above you. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Clean and cozy room. Helpful courteous staff. Have stayed multiple times now and will many more.
Business response:
Thank you for choosing to stay at Extended Stay America once again. We are thrilled to know you were comfortable here and were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, Hotel Management
Good amenities Good stay. The outside card readers are a bit wonky - takes a bit of work to get in. The room was comfortable. Breakfast was very basic - muffins, nutrigrain bars, and oatmeal. Would recommend cereal and milk at least. Overall would stay again.
Business response:
Melissa, thank you for sharing your experience at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
Nice large rooms The rooms were larger than I expected. My only issue was noisy neighbors. The parking was a little tight, but there are doors on the rear and sides of the building so it wasn't an issue. The staff is kind and willing to help. They have an awesome program that allows them to give discounted rooms to families of sick children, and all you have to do is donate your room key at the end of your stay!
Business response:
Lisa, thank you for your nice feedback about Extended Stay America. We are glad to know you liked your spacious room and the service provided by our associates. Also, our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Business response:
Peter, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
clean and convenient Stayed one night while in town for a concert. Room was clean and quiet, staff was friendly. Recent updates to furniture and decor.
Business response:
Thank you for sharing your experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 4.1 star rating with 1,032 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.