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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it Bed too hard, had to change rooms cause the first room's door wouldnt close and the second room door wouldnt open at all! Rooms smelled horrible too.
Business response:
The feedback provided in your review is much appreciated. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be making sure we are thoroughly cleaning and inspecting our rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Will not stay there again room was not the cleanest !!!!!!!!!!!11
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our housekeeping staff on our cleaning procedures as well as making sure we are thoroughly inspecting our rooms. I really appreciate your bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area... read more
working man's place to stay. Pros. Big rooms. Nice counter to set up laptop. Cons. Rooms are appear to be dated. Floor creeks when you move around. Harsh florescent light bulbs made the room feel bad.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our hotel’s appearance was not what you expected. Your comments were reviewed by the staff, and we will do our best to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
fair The non-smoking room smelled of smoke, bathroom fair
Roadside motel with four hour rayes The room and it's amenities were dated. The bathroom towels , while clean, were old. They needed to be replaced. There was a shoe print in the bathtub. The toilet leaked and I had to go inside the back of it to fix it. The TV and cable service were fine but I never felt at ease in the room. A major renovation is in order
NEVER AGAIN We were there for 2 nights.Staff was friendly. Kitchen cabinets and drawers were EMPTY. If you needed ANYTHING,cup, spoon, dish, pot.....you had to go down to front desk and get it.They never came to clean our room! No new towels, bed not made,nothing. Toilet RAN WATER all night&day. Hot and cold water in bathroom was reversed. Forgot Tylenol,went down to desk to see if they could help,NOPE, they did not have any.(lucky for us we did not forget toothpaste). Bed was uncomfortable.The LOCATION was convenient,but so... read more
Very rude Hotel business is servce business. But they don't have any concept.
poor service the night front desk was excellent but the day sucked. Wasn't informed about the breakfast at check in. room wasn't cleaned and the bed was never made during our stay . it seemed more like an apartment then a hotel room. also asked for our cooking set and was never delivered to our room. the evening guy barry was great and made our stay more enjoyable.towels are the worst.
No amenities! No ice machine...instead a tray in the fridge...make you own two trays. They'll be ready 4 hours after you arrive. No coffee in room and no shampoo. What hotel today doesn't have shampoo? A brown drape over the closet, not even a door! Air conditioning unit 1 foot away from the bed and the window drape billowed over me all night long. Rated a 2.5??? This hotel is tuned to construction workers, not vacationers. Half of the floori is not carpeted, probably to facilitate some tough clean ups. One upside of this h... read more
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,834 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.