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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nothing unique Television very poor. No bathroom in the lobby. No pen and pqper in room
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Naaah Poor value for the money ......dated ....dingy ....and oh the granola bar breakfast. No thanks.
Business response:
David, thank you for your review. We’re disappointed to read our hotel and facilities did not provide the value you were hoping for. Please be assured that we have shared your concerns with the appropriate individual in our organization, and we’re also redoubling our effort in order to maintain our property. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The room was filthy. The kitchen floor was sticky, and the bathroom looked like it hadn't been vacuumed in weeks. The bureau was so destroyed with dents and gouges it wouldn't be nice enough to donate to charity. We got a set of dishes from the front desk, and they had been packed into their storage box still wet because no one had bothered to dry them after washing. We had to wash them all before using them.
Business response:
Thank you for taking the time to write a review of our hotel. We apologize for the service and cleanliness issues you encountered during your visit. Please be assured that we have discussed your feedback with the concerned teams, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. We hope to have another chance to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Meh Jim at the front desk was amazing, but the room and rest of the hotel was sub par
Business response:
Please accept our sincere apology for the issues you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
It was not the best experience. You can hear the tv blasting from the room over all night. People laughing at 2am outside with the windows closed. Never had that issue at any hotel I stayed out with noise coming through as bad as I did here.
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guests in our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Not what I expected I was overall disappointed with the stay because based on experiences with other extended stays I’ve been in. First, the reserved room I had was dirty, not turned over from the previous guest. The desk attendant promptly corrected the situation and I was pleased with her customer service. The hotel floor and my personal room had an odd smell, along with cigarette smoke smell in the halls. The room was suitable but not by far up to the standards I had come to expect from previous Extended Stay experiences.... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Smells like pot smoke Accommodations were fine. The 2nd night here the hallway smelled like weed.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Prepaid for room no reservation no help You charged me. I had confirmed room reservation. Told they had no rooms. No one helped us. Totally unprofessional and unacceptable.
Business response:
We appreciate you bringing this to our attention. Please allow us some time to look into this matter further. Hotel Management
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,834 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.