Extended Stay America - Tacoma - South

Business response:

Mark, thank you for sharing your comments. We are pleased overall you had a pleasant time, but we are sorry for the issue you encountered in your room. We will share your feedback with the appropriate team so that we can improve our future guest's experience. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Kris, we are delighted you chose Extended Stay America as your home while visiting our city, and we thank you for mentioning our ideal location! It was a pleasure having you as our guest, and we hope we will be your first choice when you return to explore more of our wonderful city. Sincerely, Hotel Management 

Business response:

Mariah, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to read to you liked our great location and that you also enjoyed our in-room amenities. However, we are sorry our breakfast offerings were not to your liking. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you back in the future so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you liked our location and had a pleasant time with us. We appreciate your feedback and hope to host you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Omi. He is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although we try to strive to deliver guests with a fresh environment, we apologize as this wasn't your experience. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property ensuring we are well-poised on your next visit. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management