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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Extended Stay America Hotel Tacoma - South is located at 2120 S 48th St, Tacoma, WA. This location is in the South Tacoma neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel, only no coffee in the rooms and no hair dryer, but they do have coffee by the office and you can get a hairdryer at the office also. we had to leave at 7 am and no one was at the office to check out so my husband had to go back later and check us out; other wise nice hotel.
Business response:
Thanks for being a guest at our hotel. Although you liked certain aspects of your stay with us, we are sorry you didn’t like our hotel policy and apologize for the inconvenience you had with your check-out. Your feedback regarding will help us improve our future guest experiences. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Wonderfully clean and the rooms were quiet.
Business response:
Dawn, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Grab and go was go elsewhere Everything was okay but the “breakfast” was some coffee and a selection of four Nature Bars, all the same flavor.
Business response:
Thank you for taking the time to share your feedback. We are pleased you were overall happy with your stay with us, but we are sorry for not meeting your expectations in regard to our grab-and-go breakfast. We have shared your concerns with our leadership team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Good hotel Was great
Business response:
Wow - Travis, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Just ok This hotel is just ok. You are locked in at night, which was odd. Front door locked, so desk service, gate at the driveway after a certain time. No fan in the bathroom....odd. Rooms are fine, not great but not bad. “Breakfast” is oatmeal packets, granola bars and coffee. Doesn’t feel like a very good area to stay in with a family.
Business response:
Sadie, thanks for choosing to stay with us. Our goal is to provide friendly, responsive service and we apologize that we fell short during your visit. We are working with the entire staff to make sure we don't repeat what you experienced. We are also sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We truly hope this unfortunate situation will not prevent you from staying with us again in the future. Sincerely, Hotel Management
Business response:
Theresa, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
People congregated outside the lobby of the hotel, People standing around,sitting in chairs smoking. Not enough air circulation in hallways. Stuffy carpet in rooms and hallways. Poor amenities, or lacked amenities.
Business response:
Linda, we apologize for not meeting your expectations and for the inconvenience you encountered due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to provide you with a better experience. Sincerely, Hotel Management
The hotel staff lady was very nice and professional with a big smile. Only problem I had was the people in the lobby were a woman was explaining to some guy sitting in chairs that she had just been beating up with her swollen right eye then I came back downstairs and there was another gentleman there using racial epithets in front of the hotel staff I felt that was very unprofessional and I hadn't I had done the reservations online I would have not stayed there.
Business response:
Thank you for being our guest and taking the time to share your feedback. We are pleased you had an overall pleasant stay, but we are sorry that other guests in the lobby were not living up to your expectations. We appreciate your business and value you as a guest. We hope you will stay with us again. Sincerely, Hotel Management
Staff were surprisingly good, after speaking with them, they had trained in larger hotels. Their customer service was excellent. Rooms were dated, bathrooms more so. Water pressure was poor.
Business response:
Chris, thank you for staying at Extended Stay America. Although you liked our courteous service, we are sorry for not meeting your expectations with our facilities. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 4.3 star rating with 1,525 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.