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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a great place to stay for work
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. While your rating is greatly appreciated, we’re sorry to hear that the property did not meet your work-related needs. We have shared your concerns with our team as we continue evaluating ways to better support guests traveling for work. We’re grateful for your feedback and hope to welcome you again in the future. Sincerely, Hotel Management
the whole facility was a mess and no working elevator i am handicap and had to walk 2 flights of steps very disappointed in expedia and the extended stay
Business response:
Dear Guest, We’re sorry to learn that the overall condition of the property did not meet expectations and that the elevator was unavailable during your stay. We understand how important accessible facilities are, particularly when mobility is a concern, and regret the inconvenience this caused. Your feedback has been shared with the appropriate teams for review as we continue working to improve both the property's upkeep and the reliability of essential amenities. We hope you will consider giving us another opportunity to pr... read more
Elevator not working and public spaces pretty darn dirty, but the staff was nice. Wouldn’t choose it again.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had with us. We’re sorry to learn that the condition of the public areas did not meet expectations. Maintaining clean, comfortable shared spaces is a standard we strive to maintain, and we've shared your comments with our housekeeping team for prompt attention. We also understand how important a reliable elevator is to the overall ease of a stay, and this concern has been noted for review with our maintenance team. We do appreciate your kind words about ... read more
Room was clean. Staff was nice, getting to and from the gated parking lot is kinda a pain in the butt, but what stands out the most is the same couple ladies w their dog smoking right outside the main door. Sign says 25 ft from the entrance. It stinks and not everyone wants to smell it. If they are guests the staff should ask them to step away from the building.
The room was not good. The curtains were stained and nasty we didn’t touch them. The lobby was a mess, floor was filthy, elevator floor was visible dirty and sticky. We only stayed for less than 9 hours had we spent more time I would have made us move to a different hotel.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet your expectations, particularly regarding the cleanliness of the room and lobby. This is not the standard of hygiene and comfort we strive to provide, and we deeply regret the frustration and disappointment this caused during your brief stay. Your comments have been shared with our housekeeping team. We truly value your feedback and look forward to welcoming you back. Sincerely, Hotel Management
The staff was the only nice thing about this hotel. Our room smelled like drugs, the sinks backed up and the whole room was so disgusting. The worst place I have ever stayed in. Seems like regulars stay there and I should have known for $150 a night you get what you pay for. So rough of an area and our car has someone that spit all around are car and on our door. Honestly please take this review seriously and don’t stay here it’s so so gross
Business response:
Dear Guest, We sincerely apologize for the conditions you encountered during your stay, including the cleanliness concerns, maintenance issues, and the discomfort you felt on our property. This is certainly not the standard we strive to uphold, and your comments are being taken seriously and shared with our housekeeping and maintenance teams. We do appreciate your kind words regarding our staff, as guest service remains very important to us. We hope you will allow us the opportunity to regain your trust and welcome you back ... read more
Lack of amenities, like towels (2 only provided) , pillows (2 only provided) , no internet and no breakfast as described on web site. Also, construction started 8 AM, not specified on web site. Very disappointing.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced during your stay. We never want our guests to leave dissatisfied. This is not the level of service we aim to deliver. We are sorry for the excessive noise that negatively impacted your overall time with us. We understand your frustration, and we are grateful for your patience. Guest feedback gives us valuable insight to improve our accommodations and guest experience; therefore, we appreciate your comments, and we w... read more
Staff was great. Room was unsanitary and unsafe. Poor building design. Fumes were directly on guests when exiting.
Business response:
Dear Guest, Thank you for sharing your feedback. While we are pleased to hear that you found our staff great, we sincerely apologize for the issues you experienced regarding room cleanliness, safety, and building design. We take these concerns very seriously, and your comments about unsanitary conditions and fumes affecting guests upon exit will be shared with our maintenance and housekeeping teams. Guest safety and comfort are our top priorities, and we are taking steps to improve both the facilities and environment. We app... read more
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,550 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.